Desktop Support Analyst
Listed on 2026-10-11
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Title :
Desktop Support Analyst
Department: Information Systems
Reports to :
Information Systems Manager
Pay Grade: 5
Salary: $52,704
FLSA Status: Exempt
Position Summary :The Desktop Support Analyst’s provides quality support for PC’s, network systems, e-mail, voice and data transmission services for AATC and its affiliated vendors. As a member of our talented team, the Desktop Support Analyst will serve as a cohesive team member who consistently demonstrates high integrity and reliability within a professional environment; maintain IT inventories by updating as needed and properly disposing of equipment;
Identify, troubleshoot, research, support and resolve customer IT issues; elevate issues to appropriate technical personnel when necessary.
The regular work schedule is Monday through Friday, 4:00AM to 12:30PM, including a 30-minute break.
Responsibilities:- Computer Support & Maintenance – Analyze and solve issues utilizing optimal tools
- Solution Research & Design – Find solutions or develop solutions to each issue utilizing a basic understanding of IT systems
- Computer/Printer Setup & Installation – Configure new computers/printers/devices, load software, install and update server-based applications
- End User Interaction – Work with internal users daily for training, support, and assistance related to fixing problems with software, hardware, or AV telecom systems
- Variety of physical requirements – Lifting from/to floor to different locations from waist high to above head, under desks, cable pull through ceilings, etc.
- System support for IT infrastructure along with writing accurate documentation
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Work closely with other IT personnel/management maintaining communication in the performance of duties
- Protects AATC’s value by keeping information confidential
- Provide full support for Microsoft products and the network environment
- Provide best effort support for all applications
- Work on problems of diverse scopes where analysis of data requires an evaluation of identifiable factors
- Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- Provide phone and in-person support to customers for IT related issues
Maintain and monitor ink inventory
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).