IT Coordinator

Job Title:

IT Coordinator

Department: IT and Data

Reports to:

Director of Enterprise Systems, Technology & Data Strategy

FLSA Status:
Non-exempt

Date Revised:
August 2026

Employment Status:
Full-time

Reporting to the Director of Enterprise Systems, Technology & Data Strategy, the IT Coordinator provides hands‑on, service‑oriented support for the organization's technology environment, enterprise systems, and end users. The role coordinates day‑to‑day technical support, equipment and account administration, vendor service requests, routine system maintenance, documentation, and assigned technology projects. Working within Ronald McDonald House Atlanta technology policies, standards, procedures, and priorities established by the organization, the IT Coordinator helps maintain secure, reliable, and effective technology services;

escalates complex issues and risks; supports user adoption and training; and contributes to system implementations, data quality, process improvement, and business continuity activities across the organization.

• Receive, document, prioritize, resolve, and elevate technology support requests in accordance with established service standards.
• Set up, configure, deploy, maintain, and recover laptops, desktops, mobile devices, printers, meeting‑room technology, peripherals, and approved software.
• Support user onboarding, changes, and offboarding by coordinating equipment, accounts, permissions, licensing, and access reviews.
• Perform routine troubleshooting and maintenance for Microsoft 365, SharePoint, business applications, networks, telecommunications, and other supported technologies.
• Coordinate unresolved incidents and service requests with managed service providers, software vendors, and consultants; maintain ownership of communication and follow‑up through closure.
• Monitor routine system alerts, backups, integrations, and scheduled processes; document findings and promptly elevate outages, security concerns, or recurring failures.
• Maintain accurate hardware and software inventories, asset assignments, warranties, licenses, configuration records, procedures, and knowledge‑base content.
• Apply approved patches, updates, configurations, and access changes within established change‑management and cybersecurity procedures.
• Support technology projects by completing assigned tasks, maintaining schedules and documentation, testing solutions, tracking issues, and preparing status updates for the Director.
• Assist with enterprise‑system administration and integration activities as assigned.
• Provide user guidance, job aids, and training for technology tools, cybersecurity practices, and newly implemented processes.
• Route routine IT requests to Leapfrog, the external IT support provider, to ensure prompt stakeholder assistance and efficient use of internal IT resources.
• Collect user requirements and feedback, identify recurring issues, and recommend service or process improvements to the Director.
• Support disaster recovery, business continuity, cybersecurity awareness, and periodic access or asset audits.
• Assist with vendor quotes, purchase documentation, invoice validation, renewals, and implementation logistics within approved budgets and contracts.
• Operate within Ronald McDonald House Atlanta technology policies, standards, and procedures; protect confidential and sensitive information; and comply with applicable privacy, data‑governance, cybersecurity, access‑control, and acceptable‑use requirements.
• Perform other technology support and coordination duties assigned by the Director of Enterprise Systems, Technology & Data Strategy.

• Coordinate assigned technology support activities and initiatives in accordance with priorities, standards, and…