Program Manager

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About UsZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview Zelis is evolving toward an AI-first operating model. This role owns end-to-end program management for AI and strategic technology initiatives, creating the visibility, governance, and reporting structure that leadership needs to drive these transformations forward.

You'll be the connective tissue across engineering, product, and operations on high-visibility programs. Your core mission is structure in ambiguity: translating complex program status into clear executive communication, managing cross-functional dependencies, and keeping momentum on initiatives that matter to the organization.

Help us build and refine an operating model that maximizes our potential in the new landscape of AI technology!

What You’ll Do:

Own program tracking across all active AI and strategic technology initiatives, maintaining a single source of truth on program status, milestones, and risks.

Design and maintain a program governance framework: charters, decision gates, milestone cadences, and escalation paths.

Build and manage a regular executive reporting cadence, producing clear, concise program updates for VP and senior leadership audiences.

Partner with the Director of Agile PMO to surface program risks early and drive resolution across engineering, product, and operations stakeholders.

Facilitate cross-functional alignment on AI initiative priorities, sequencing, and resource conflicts.

Manage intake and initial scoping for new strategic program requests, working with leadership to assess feasibility and set realistic timelines.

Track and communicate progress against AI operating model adoption goals across technology teams.

Coordinate with external vendors and partners on AI programs where applicable, managing deliverables and keeping internal stakeholders informed.

Contribute to PMO delivery standards, particularly as the organization evolves its Agile and Kanban-based delivery models.

What You’ll Bring to Zelis:8+ years of program or project management experience with direct accountability for multi-team, strategic programs.

Demonstrated experience managing programs with VP or senior leadership visibility and executive reporting responsibility.

Strong written communication skills; ability to synthesize complex program status into concise leadership updates.

Proficiency with AI tools and…