Director, Event Technology Solutions

This role leads the client technology solutions team serving Etherio clients across corporate meetings, incentives, signature conferences and managed associations.

Serve as the senior event technology consultant to potential, new and returning clients -- translating program goals, attendee journeys, and reporting needs into a platform solution and a build plan. Lead technology discovery for new business: participate in prospect meetings, RFP responses and solution presentations with a clear, defensible point of view on what to build and what it takes to support it.

Scope and estimate event technology work, including registration complexity, mobile app, integrations, onsite requirements and translate it into level of effort, hours and fee recommendations for account and sales teams. Advise clients on data collection and privacy practices within registration design, including personal data captured, consent language, payment handling and downstream data sharing. Deliver post-event technology reporting and recommend concrete improvements for the next program cycle.

Identify opportunities to expand technology services within existing accounts and bring them forward with a business case.

Personally build and configure complex registration sites, event websites, mobile applications and attendee engagement tools in Cvent and other platforms where client programs require them. Design registration workflows that hold up in production: multi-audience and multi-track paths, session and housing logic, group, exhibitor and speaker registration, payment configuration, confirmations and attendee communications. Configure and validate integrations between event platforms and client systems, including association management systems, CRM, abstract management, housing, badging and lead retrieval using native connectors and REST APIs.

Establish and maintain build standards, reusable templates and QA checklists so programs are delivered consistently regardless of who builds them. Administer Etherio platform accounts and support the strategic platform partnerships, including account structure, provisioning, licensing utilization and release adoption.

Lead, coach and develop the event technology team, including project assignments, prioritization, performance management and career development. Own the program intake and resourcing plan by assigning builds, balancing concurrent program workload across the team, and escalating capacity risk before it reaches a client deadline. Document repeatable solutions and enable account and program teams so questions that do not require technical expertise are resolved independently.

Partner with the VP of Technology on vendor management, contract renewals, platform evaluations and the technology roadmap for the event portfolio. Support technology onboarding for newly signed clients and newly acquired organizations, including platform assessment, migration planning and standards adoption.

Provide onsite event technology support at client programs, including registration and badging operations, mobile app support, onsite hardware and live issue resolution. Build the onsite technology staffing and contingency plan for each program: who travels, what equipment is required, and what happens when connectivity or hardware fails.

• Bachelor’s degree in information technology, information systems, business or a related field (or equivalent experience and certifications)
• At least 8+ years of event technology experience…