Mission Control Supervisor

Located in Atlanta GA.About Switch At Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isnt just about technologyits about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity.

The Role:

Mission Control Supervisor As a Mission Control Supervisor, you oversee a shift of technicians responsible for monitoring Switchs data center systems. You ensure alerts are handled correctly, processes are followed, and issues are escalated without delay. You are accountable for team performance during your shift, including quality, response times, and adherence to standards. This role focuses on consistent execution, clear communication, and reliable operations in a mission-critical environment.

What Youll Do Supervise day-to-day work of Mission Control technicians during assigned shifts

Monitor system alerts and ensure timely and accurate response

Act as the escalation point for complex or unresolved issues

Coordinate communication during incidents, including bridge calls and updates

Ensure all work follows established processes, standards, and documentation

Track team performance, including quality, response time, and ticket handling

Provide coaching, feedback, and shift-level training to team members

Support scheduling, shift coverage, and workload balancing

Maintain accurate records for reporting, audits, and handoffs between shifts

Identify process gaps and recommend improvements based on recurring issues

What Were Looking For You follow process consistently and hold others accountable to itYou communicate clearly, especially during high-pressure situations

You make sound decisions within defined guidelines

You stay focused and reliable during shift-based, 24/7 operations

You support your team and step in when coverage or guidance is needed

You escalate issues appropriately without delay or hesitation

You take ownership of team outcomes during your shift

What Youll Bring3+ years of experience in operations, data center, or NOC environments

Prior experience leading or coordinating shift-based teams

Ability to work nights, weekends, and rotating shifts as required

Experience with monitoring systems, ticketing tools, and incident response

Strong troubleshooting and issue triage skills

Ability to document work clearly and maintain accurate records

Familiarity with data center infrastructure and operational workflows preferred

Why Switch?

A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference This is more than a jobits a mission. If youre ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Lets Build the Future Together.

Department

DATA CENTER OPERATIONS
Location

Keep Campus - Atlanta, GA

Location:

Las Vegas, NV

Function: