Senior UX Designer​/Researcher

Are you looking for a career opportunity that allows you to grow your career? If so, this opportunity will genuinely excite you! Our client is transforming how their organization services their customers while aligning best in breed technology solutions. We are looking for a Senior UX Designer / Researcher who will help build out & develop best in class work and work on innovative projects for the business.

We are seeking a Senior UX Designer / Researcher to lead user-centered design and research initiatives for enterprise digital products and applications. This role will be responsible for understanding user needs, conducting qualitative and quantitative research, translating insights into actionable design recommendations, and creating intuitive, accessible, and scalable user experiences.

The ideal candidate is comfortable working across the full UX lifecycle—from user research and discovery through information architecture, interaction design, prototyping, usability testing, and final design delivery
. The Senior UX Designer / Researcher will collaborate closely with Product Managers, Business Analysts, Engineers, and business stakeholders to solve complex problems and deliver experiences that meet both user and business objectives.

• Plan and conduct qualitative and quantitative user research to understand user behaviors, needs, goals, and pain points.
• Develop research plans, interview guides, surveys, usability testing protocols, and other research artifacts.
• Conduct user interviews, contextual inquiries, usability studies, focus groups, and stakeholder interviews.
• Analyze research findings and identify patterns, themes, opportunities, and pain points.
• Translate research findings into actionable UX recommendations and product requirements.
• Develop personas, journey maps, empathy maps, service blueprints, and other research-based artifacts.
• In this role, 50% of the time will be spent doing UX design and 50% of the time will be spent doing UX research
• The client is using Lucid and Figma
• Any experience or exposure to Journey Track is a big plus but not required
• Partner with Product and Business teams to identify and validate problems before significant development investment.
• Conduct usability testing of wireframes, prototypes, and production experiences.
• Establish research practices and help create a continuous feedback loop with users.

• Lead UX design activities from discovery through implementation.
• Develop user flows, information architecture, wireframes, interaction models, prototypes, and high-fidelity designs.
• Design intuitive and accessible experiences across web, mobile, and enterprise applications.
• Translate complex business and technical requirements into simple, user-friendly experiences.
• Create interactive prototypes to communicate design concepts and validate solutions.
• Apply established design systems, patterns, and accessibility standards.
• Collaborate with UI/visual designers and developers to ensure design intent is maintained through implementation.
• Review implemented experiences and identify opportunities for UX improvements.
• Contribute to and evolve enterprise design systems, reusable components, and UX standards.

• Work closely with Product Managers, Product Owners, Business Analysts, Engineers, Architects, and business stakeholders.
• Facilitate design workshops, discovery sessions, journey-mapping sessions, and ideation activities.
• Present research findings and design recommendations to technical and executive audiences.
• Clearly articulate the rationale behind design decisions using research, data, and user feedback.
• Balance user needs with business objectives, technical constraints, accessibility requirements, and organizational standards.
• Advocate for user-centered design throughout the product development lifecycle.
• Mentor junior UX designers and researchers and contribute to UX best practices.

• 7+ years of professional UX/UI design and/or UX research experience in complex digital product environments.
• Strong experience conducting user research and usability testing
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• Proven experience translating research findings into UX and product design decisions.
• Strong portfolio demonstrating user research, interaction design, information architecture, wire framing, prototyping, and final UX solutions
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• Experience with design and prototyping tools such as Figma, Sketch, Adobe XD,…