Technical Support Specialist - Aircraft Connectivity

Echo Star builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

Echo Star’s Hughes Network Systems division seeks a Technical Support Specialist in Atlanta, GA to deliver frontline technical oversight for customer aircraft in-flight connectivity (IFC) systems.

Applicants must be willing to participate in at least one in-person interview.

The position addresses critical operational challenges by diagnosing system faults, reviewing performance logs, and delivering rapid corrective action to maintain fleet reliability and regulatory compliance. Additionally, this role drives ongoing process improvements to reduce operational costs and enhance system efficiency for airline operations.

• Serve as the frontline technical point of contact to ensure seamless customer maintenance operations and rapid issue resolution
• Establish and execute structured maintenance plans for active discrepancies using ticketing tools like Service Now
• Analyze technical performance data, system logs, and schematics to diagnose complex faults with speed and precision
• Ensure all troubleshooting and repair guidance fully complies with federal regulatory guidelines
• Leverage AI tools to analyze system diagnostic logs, streamline ticket management, and predict recurring technical faults
• Collaborate with cross-functional engineering teams to implement system enhancements and optimize fleet performance

Core Skills and Competencies (What you'll bring):

• Expertise in servicing and maintaining In-Flight Connectivity (IFC), SATCOM, and avionics systems
• Advanced proficiency in interpreting complex technical manuals, wiring diagrams, and system schematics
• Analytical troubleshooting abilities using performance metrics, diagnostic tools, and log analysis software
• Strong communication skills for delivering technical guidance, training, and operational reporting to airline personnel
• Application of AI literacy to enhance diagnostic accuracy, automate workflow processes, and drive operational efficiency
• Ability to drive process improvement initiatives to lower operational costs and enhance system reliability

Additional Qualifications:

• Experience or familiarity with airline maintenance operations and regulatory compliance standards
• Strong organizational skills with the ability to manage multiple complex tasks simultaneously in a fast-paced environment
• High resilience and conflict-resolution capabilities when handling high-pressure technical situations
• Proficiency in Microsoft Excel, PowerPoint, Service Now, and technical software tools

Minimum Requirements:

• Minimum Education: Two-year degree in a technical field or equivalent combination of relevant work experience and certifications
• Minimum Experience: 2 years of experience in In-Flight Connectivity (IFC), SATCOM, or Avionics systems servicing
• Required Technical
  
  Skills:
  
  
• In-Flight Connectivity (IFC) or SATCOM system troubleshooting
• Reading and interpreting technical manuals, wiring diagrams, and schematics
• Diagnostics using system logs, performance metrics, and ticketing systems like Service Now
• Flexibility to work flexible shifts (nights, weekends, holidays) for 24/7 technical support coverage

Visa sponsorship not available for this position

Compensation: $59,500.00/Year - $85,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The…