Senior Solutions Consultant

Pager Duty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the Pager Duty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, Pager Duty is the industry standard for organizations scaling resilient, autonomous operations.

Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage Pager Duty’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.

As a Solutions Consultant at Pager Duty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize Pager Duty's capabilities.

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer's current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate Pager Duty's business value to stakeholders from Dev Ops engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize Pager Duty's capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks
• 5+ years of pre-sales experience
• Bachelor's degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
• Ability to travel to customer sites as necessary

• Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, Service Now, and Zabbix
• Familiarity and knowledge of Pager Duty's space, or already being a fan of our product
• Experience in both enterprise and commercial sales

Pager Duty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives…