Senior Implementation Engineer

Clearwave Corporation is an innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers.

With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.

The Senior Implementation Engineer owns Clearwave's largest and most complex client implementations from contract signature through transition to Support. You pair deep technical skill with a genuine service mindset: you can lead a discovery session with a practice administrator in the morning and debug a data mapping in the afternoon. You set the technical standard for the team, mentor newer engineers and help shape how Clearwave implements at scale.

Lead complex implementations

• Own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support
• Plan scope, timeline and resources, and actively manage risks, dependencies and escalations
• Serve as the primary technical point of contact for client project teams and their IT staff

Discover and design the solution

• Lead discovery sessions to document each client's current scheduling, registration and eligibility verification workflows
• Map current-state processes to the Clearwave platform and design the future-state solution
• Define, document and secure client sign-off on business and technical requirements
• Make sound build decisions and push back constructively when a request would create long-term risk for the client

Build, integrate and troubleshoot

• Build and review complex configurations, SQL, data mappings and integration logic
• Partner with client IT teams and PM System and EHR vendors on interfaces and data exchange
• Own the testing strategy for your projects, including test plans, UAT and data validation, and lead go-live readiness
• Act as the escalation point for difficult technical issues during implementation and hypercare

Partner with clients

• Build trusted relationships with client stakeholders at every level, from front-desk leads to IT directors to executives
• Communicate status, risks and trade-offs clearly to clients, Clearwave leadership and Customer Success
• Own client satisfaction through implementation and hand off a stable, well-documented client to Support and Customer Success

Raise the bar for the team

• Mentor and train Implementation Engineers through configuration reviews, pairing and onboarding
• Lead team initiatives and drive improvements to our implementation methodology, tooling, templates and playbooks
• Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort
• Maintain project deliverables and documentation that can be reused as intellectual capital
• Contribute to company initiatives

• 5+ years in a technical implementation, solutions engineering or integration role delivering enterprise software
• Advanced SQL skills plus strong working knowledge of XML, JSON and HTML
• Hands-on experience with APIs and data integrations
• Established…