Senior Infrastructure Manager

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Senior Infrastructure Manager Location New  York, NYReporting ToAVP, Infrastructure

Job Summary The Senior Infrastructure Manager is responsible for the operation, reliability, and modernization of enterprise infrastructure platforms, including data center, server, storage, backup, disaster recovery, and cloud-adjacent services. This is a hands-on leadership role with an expectation that the manager remains technically engaged in the design, implementation, and troubleshooting of infrastructure technologies across on-premises and cloud  addition to leading engineers and vendors, the Infrastructure Manager actively participates in architecture decisions, operational support, and modernization initiatives to ensure infrastructure platforms are secure, resilient, and aligned with business and regulatory requirements.

Core Technologies and Platforms (Hands-On Expectation)
Virtualization & Compute: VMware

Cloud Platform:
Microsoft Azure Disaster Recovery & Replication:
Zerto & Microsoft ASRBackup & Recovery:
Commvault & Azure BackupIT Service Management & CMDB:
Service Now (CMDB, ITOM aligned environments)
Monitoring and Alerting Platforms:
Solarwinds, Pager Duty, and VMware vROPsApplication and Desktop Delivery Platforms:
Citrix and AVDOperating Systems:
Windows Server Data Center Environments

Key Responsibilities Manage and remain hands-on with day-to-day operations of enterprise infrastructure platforms, ensuring availability, performance, and stability

Design, implement, and support on-premises and cloud infrastructure solutions, including compute, storage, backup, and disaster recovery

Lead infrastructure initiatives including upgrades, refreshes, disaster recovery improvements, and large-scale modernization programs

Oversee and actively engage in data center operations, virtualization, storage, backup, and recovery platforms

Lead incident response and serve as an escalation point for complex technical issues, including root cause analysis and remediation

Manage infrastructure vendors and service providers while retaining technical ownership of delivered solutions

Lead, coach, and develop infrastructure engineering staff through direct technical mentorship

Support Cap Ex and OpEx planning with hands-on input into platform design and technology selection

Ensure infrastructure environments meet security, audit, and compliance requirements

Maintain accurate asset and configuration data aligned with CMDB standards

Required Qualifications Bachelor’s degree in Information Technology, Computer Science, or equivalent experience8–10+ years of progressive enterprise IT infrastructure experience3–5+ years in an infrastructure leadership role with direct hands-on technical responsibilities

Demonstrated hands-on experience supporting and operating enterprise infrastructure in on-premises and cloud environments

Strong hands-on experience with data center operations, virtualization, storage, backup, and disaster recovery platforms

Experience with large-scale infrastructure modernization programs

Ability to act as a technical escalation point and actively participate in troubleshooting complex issues

Experience leading technical teams and managing vendors

Strong communication and stakeholder management…