Association Systems Specialist

Do you enjoy getting inside a membership database and making it behave? Are you the person people come to when the report is wrong, the website form stops submitting, or the vendor insists the integration is fine when it clearly is not? If so, keep reading!

We are looking for an Association Systems Specialist to support the associations managed by Etherio. This role delivers dedicated technical support for association management systems (AMS), member databases, and client websites - the systems association staff use every day to serve members, run conferences, and report to their boards. You will hold administrator access in client platforms and work directly with client staff, software vendors, and implementation consultants to resolve issues and improve how those systems work together.

This is an applications and data role rather than a help desk role. The successful candidate will thrive in a dynamic environment supporting platform conversions, data governance, reporting, and integrations across a portfolio of association clients. You will be part of a supportive and experienced technology team whose members independently devise the best strategies and resources to achieve business objectives, demonstrating strong analytical and problem‑solving abilities.

• Serve as system administrator for assigned client association management systems (e.g., Member Suite, iMIS or similar), including configuration, user and role administration, and periodic access reviews.
• Coordinate access provisioning and removal with client staff and vendors and maintain a current inventory of administrative credentials.
• Build and maintain queries, reports, dashboards and data extracts for client staff, boards and Etherio account teams.
• Own data integrity within client databases: duplicate identification and merge rules, membership and event record hygiene, batch imports and exports, and validation of converted data.
• Triage platform defects and configuration issues ; open, track and elevate tickets with software vendors through resolution rather than handing them off.
• Document solutions for issues likely to recur, so that client teams become increasingly capable of resolving questions that do not require technical expertise.
• Administer and maintain client websites built on Word Press and similar content management systems — plugins, themes, forms, user roles, backups and update cadence — coordinating content and design changes with communications staff and web vendors.
• Support single sign‑on and data flow between the AMS, website, learning management, abstract and conference platforms, and maintain those integrations using API interfaces where required.
• Provide technical support to client data governance efforts , including data definitions, system of record designation, ownership, retention, access and reporting standards.
• Lead file storage transitions from legacy on-premises drives and personal cloud accounts to SharePoint Online, including structure design, permissions model, migration execution and staff adoption.
• Support platform evaluations and RFPs for association software (AMS, CMS, LMS, event and email platforms) — requirements gathering, scoring criteria, demo evaluation and reference checks.
• Serve as the day‑to‑day technical counterpart to client software vendors and implementation consultants , holding them accountable to committed scope, timelines and deliverables.
• Provide hands‑on support through go‑live and stabilization : cutover checklists, validation testing, issue triage and post‑launch support coverage.
• Deliver practical enablement to client staff learning new systems, including short training sessions and quick‑reference materials.
• Track…