M365 Collaboration Engineer - System Administration

Job-:
Information Technology

Location:

Atlanta, GA, United States;
Birmingham, AL, United States

Schedule:

Full time Posted:
Closes:

JOB SUMMARY:

This position is responsible for the administration, governance, support, optimization, and strategic enablement of Southern Company's Microsoft 365 Collaboration, Automation, AI, and PDF solutions platforms, including Adobe Creative Cloud and Nitro PDF technologies. Responsibilities include Microsoft Teams, Teams Voice, SharePoint Online, One Drive for Business, Microsoft 365 Copilot, Copilot Studio, Power Platform, Office 365 tenant administration, enterprise search, Adobe Creative Cloud, Nitro PDF Pro, Nitro Sign, and related technologies.

The role ensures these platforms and services are secure, well-governed, scalable, and aligned with business objectives, productivity outcomes, automation opportunities, digital content creation needs, document management requirements, and AI-driven innovation across the enterprise.

This position follows a hybrid work arrangement and requires employees to work onsite a minimum of four (4) days per week at either Georgia Power Company (GPC) Headquarters in Atlanta, GA or Alabama Power Company (APC) Headquarters in Birmingham, AL, depending on the selected candidate's work location.

Lead the governance, administration, monitoring, optimization, and strategic enablement of Southern Company's AI, Automation, Productivity, and Microsoft 365 platforms, including Microsoft 365 Copilot, Copilot Studio, Power Platform, AI Builder, enterprise search, SharePoint Online, and related technologies, ensuring secure, scalable, compliant, and business-aligned adoption.

Manage the full lifecycle of AI, automation, low-code/no-code, enterprise search, and productivity solutions, including intake, evaluation, architecture reviews, governance assessments, solution design, deployment, production readiness reviews, monitoring, optimization, support transition, retirement, and ongoing operational governance.

Programming and scripting experience using Power Shell and related automation technologies to streamline Microsoft 365 administration, platform management, reporting, and operational processes.

Design, administer, support, and optimize enterprise search, knowledge management, information architecture, and AI-powered information retrieval solutions leveraging Microsoft 365, SharePoint Online, Copilot, and related technologies to improve content discoverability and business knowledge utilization.

Partner with business stakeholders to identify, evaluate, design, implement, and optimize AI, automation, enterprise search, and productivity solutions that improve business processes, workforce productivity, operational efficiency, knowledge management, information access, and user experience.

Provide technical consultation and solution design guidance for Microsoft 365, Copilot, Copilot Studio, Power Platform, AI, automation, and enterprise search capabilities, including governance requirements, architecture considerations, licensing strategy, security controls, and implementation of best practices.

Establish and enforce governance frameworks, policies, standards, security controls, deployment processes, operational support models, data protection requirements, and user guidelines for AI, automation, Microsoft 365, Power Platform, Copilot, and associated services to ensure compliance, supportability, ownership, and risk management.

Collaborate with cybersecurity, compliance, legal, architecture, information owners, content managers, and business stakeholders to evaluate risks, implement controls, improve data quality and content governance, and ensure the responsible, secure, and compliant use of AI and automation technologies.

Configure, deploy, administer, support, and manage Microsoft 365 applications, services, features, and related cloud technologies to meet business requirements, governance standards, industry best practices, security requirements, and service level expectations.

Monitor and optimize platform health, performance, availability, adoption, usage analytics, licensing utilization, capacity consumption, operational costs, and business value metrics; develop reporting and recommendations that maximize organizational benefit, return on investment, and efficient use of enterprise resources.

Develop and maintain frameworks, metrics, dashboards, and reporting to measure adoption, productivity gains, operational efficiencies, business outcomes, platform utilization,…