Business Insights Analyst

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Step into a pivotal role where you can transform data into actionable insights that drive change. This is not just about generating reports – it's about uncovering hidden trends, building interactive dashboards, and using ground breaking technologies like generative AI and machine learning to tackle complex challenges. Your expertise will empower leaders with clear narratives that guide strategic decisions and drive business success.

Make an impact that matters – become a data guru who influences the future of the organization!

• Drive Operational Excellence:
  Leverage your analytical skills to identify areas of improvement, providing actionable insights that help the organization solve problems and optimize performance.
• Transform Data into Action:
  Develop visually compelling reports, KPI scorecards, and interactive dashboards using Qlik Sense, enabling decision-makers to quickly understand key performance metrics.
• Support Business Growth:
  Provide valuable operational analysis that enhances business strategies and delivers recommendations for continuous improvement.
• Monthly Performance Reporting:
  Take charge of internal and external reporting, highlighting company performance and providing strategic insights to drive decision-making.
• Advanced Analytical Modeling:
  Use sophisticated statistical methods and data analysis to model both financial and qualitative data, delivering critical insights for business planning.
• Train and Empower Teams:
  Simplify complex data concepts for operational teams and train them to use reports, dashboards, and other technology tools effectively.
• Create Impactful Presentations:
  Present findings to business leaders in a way that tells a clear, actionable story, guiding them in solving key business challenges.
• Document Data Products:
  Develop comprehensive documentation for internal and external use, including technical manuals, end-user guides, and training materials.
• Collaborate on Strategic Goals:
  Work closely with the Director of Data Analytics to align data strategy with the organization’s financial and operational objectives.

• Bachelor’s Degree in Mathematics, Finance, Computer Science, or another related quantitative field.
• 1-5 years of experience in a data-driven role, with a passion for turning data into impactful insights.

• Proficient in Qlik Sense, Qlik View, PowerBI, Tableau, R, and/or Python.
• Skilled in data management: cleansing, transforming, and modeling large datasets to create predictive models using statistical techniques like regression, classification, and clustering.
• Ability to design user-centric dashboards that are intuitive and tailored to meet specific business needs.

• Strong written and verbal communication skills to convey complex data findings in a simple, understandable way to both technical and non-technical audiences. Experience in presenting and training others on data concepts and technologies.
• Additional skills & requirements
• Proficiency in Microsoft Office Suite; advanced skills in Excel are preferred.
• Ability to thrive in a fast-paced, dynamic environment, balancing multiple projects with ease.

Ability to work in a moderate noise environment with exposure to some…