Support Analyst

# Support Analyst Atlanta, Georgia | Customer Experience### ### Strength in Trust One Trust ’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, One Trust is once again redefining what responsible innovation looks like.

One Trust, the AI‐Ready Governance Platform TM, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse sted by thousands of organizations worldwide, One Trust is shaping the future where trusted data becomes a transformative force for business and society.###
** The Challenge
** One Trust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that One Trust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the One Trust platform (and related technologies where appropriate).
**### Your Mission
** Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue   Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress      Collaborate across One Trust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions     Continue to develop and maintain deep knowledge of specific areas of the One Trust platform (and supporting technologies) by attending office hours, completing regular release training, etc.
Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications     Contribute more broadly to the One Trust support community, including creating knowledge articles and process improvements  Work independently to manage your time and commitments while meeting agreed performance levels  
** Y
* *** ou Are
** You are a hardworking and determined individual focused on providing a great customer experience while building rapport. You’re an independent worker who can solve complex customer problems in a creative manner.
**#### Your experience includes:
** Degree, higher education qualification or 1-5 years' work experience in a similar role    Either demonstrated experience working with the One Trust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Java script, React), APIs/integrations   Ability to learn rapidly, and master the One Trust Privacy platform   Complex analytical problem-solving skills   Continuous improvement mindset and ability to contribute to process improvement   Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail   Ability to work with and troubleshoot complex, web-based software suites   Working knowledge of development processes, different operating systems, browsers, and programming languages.  

Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases  **#### Extra Awesome
** Privacy industry experience, or CIPP/E / CIPM certified     Language skills (French, German, Spanish, Portuguese)     Familiarity with IAB TCF 2.0…