Site Reliability Engineer

# Site Reliability Engineer Onsite:
Atlanta, GA  ##

Job Summary At NCR Voyix, we're looking for a Site Reliability Engineer II to help build, support, and scale the cloud platforms that power our products and services. This role is ideal for an engineer who enjoys solving technical challenges, automating manual processes, and improving the reliability and performance of applications in a cloud-native environment.

As part of our Engineering organization, you'll work closely with software engineers, cloud architects, and operations teams to ensure our platforms remain secure, available, and scalable. You'll have the opportunity to gain hands-on experience with cloud technologies, automation, observability tools, and modern infrastructure practices while contributing to mission-critical systems used by customers around the world.## What You'll Do
* Support and enhance cloud-based infrastructure and applications across modern cloud platforms.
* Implement automation solutions that improve operational efficiency, reduce manual effort, and increase system reliability.
* Monitor application and infrastructure health using observability and monitoring tools to identify and resolve performance issues.
* Participate in incident response and on-call support rotations for production systems.
* Troubleshoot infrastructure, application, and deployment issues in partnership with engineering teams.
* Assist with root cause analysis (RCA) activities and support implementation of preventive solutions.
* Contribute to Infrastructure as Code (IaC) initiatives using modern automation and cloud provisioning tools.
* Partner with software development teams to improve application reliability, scalability, and operational readiness.
* Support CI/CD pipelines and deployment automation processes.
* Create and maintain technical documentation, operational runbooks, and troubleshooting guides.
* Stay current with emerging cloud and platform technologies and recommend improvements where applicable.##

Required Qualifications
* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
* 1-3 years of experience in Site Reliability Engineering, Cloud Engineering, Dev Ops, Systems Engineering, Infrastructure Engineering, or a related technical role.
* Experience with at least one public cloud platform such as AWS, Azure, or Google Cloud Platform (GCP).
* Experience with scripting or programming languages such as Python, Bash, Go, or Power Shell.
* Familiarity with Linux operating systems and basic system administration concepts.
* Understanding of cloud infrastructure, networking, and application architecture fundamentals.
* Familiarity with container technologies such as Docker and Kubernetes.
* Knowledge of CI/CD concepts and experience with tools such as Git Hub Actions, Git Lab CI, Jenkins, or similar platforms.
* Exposure to monitoring and observability tools such as Datadog, Grafana, Prometheus, Splunk, or ELK.
* Strong troubleshooting, analytical, and problem-solving skills.
* Excellent communication and collaboration skills with the ability to work effectively across technical teams.##

Preferred Qualifications
* Exposure to Infrastructure as Code tools such as Terraform, Cloud Formation, or Pulumi.
* Understanding of SRE concepts including service availability, reliability, incident management, and operational excellence.
* Experience supporting production applications in a cloud-native environment.
* Familiarity with Agile software development methodologies.
* Relevant cloud certifications (AWS, Azure, or GCP) are a plus.## What Success Looks Like
* Contributes to reliable, scalable, and secure cloud services.
* Helps reduce operational toil through automation and process improvements.
* Responds effectively to incidents and contributes to long-term reliability improvements.
* Builds strong partnerships with development and platform engineering teams.
* Continuously expands technical expertise while supporting business-critical systems.
* This job description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned based on business needs and individual skills and experience.
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