Sr. Manager, User Experience

The User Experience Sr. Manager is responsible for attracting, retaining and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Sr. Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. The Sr.

Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

• 40% Strategy & Planning:
• Drives user experience by reviewing performance and directing work efforts of Designers to ensure products are aligned with company, stakeholder and end user priorities
• Aligns user experience efforts across products and projects
• Understands enterprise goals and KPIs to ensure value is delivered against them
• Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience
• Communicates with key user and operational groups to understand business needs
• Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
• Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
• 30% Delivery & Execution:
• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
• Documents, reviews and ensures that all quality and change control standards are met
• Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
• Receives and prioritizes incoming requests from business partners and stakeholders
• Guides the analysis of user experience data and provides recommendations to address business needs
• Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices
• Guides the creation of designs such that information is easy to find, consume and understand
• Leads the communication of ideas and designs to end user and product team members
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
• 30% People:
• Provides leadership, mentoring, and coaching to User Experience professionals
• Attracts, retains, and develops top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments
• Acts as a proponent of UX practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

• Typically reports to the Technology Director, Sr. Director or Vice President.

• Typically requires overnight travel 5% to 20% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States

• 6-8 years of relevant work experience
• Proficiency in working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members
• Proficiency in guiding more junior team…