Platform Support Engineer

We were founded in 2007

We have provided over $3bn of funding to small businesses so far

We have been named in
CNBC & Statista Top 150 UK Fintechs for 2025

We're a global team, with a dynamic presence in6key locations around the world

We're a thriving community of over
290
innovative minds

We're a vibrant melting pot, celebrating over
27
nationalities in our team

Our team brings experience from over
740
previous companies, from startups to global giants

We have just been named as one of
Fin Tech’s Finest 50
by Welcome to the Jungle

We’re proud to be an accredited
Real Living Wage
employer, ensuring everyone is paid fairly for the great work they do!

Liberis is building the embedded finance platform that lets partners around the world offer innovative funding products to their small business customers. We're a growth-stage fintech with teams in London, Nottingham, Atlanta, Stockholm, Munich and Mumbai, and we’re building a global Product, Data & Engineering team that thrives on autonomy, ownership, and is focused on impact! Our teams solve real-world problems for small businesses, shaping products that unlock opportunity at scale.

Engineering is going through an AI-first transformation, rethinking how teams are structured and how they ship. It's changing what a small team can do! We empower our teams to make decisions, move fast, and take full responsibility for the solutions they deliver. You’ll join a team where curiosity is encouraged and collaboration across Product, Data, Delivery and Engineering is the norm.

We’re looking for a
Platform Support Engineer
who combines technical curiosity with a real commitment to customer care. You’ll dig into platform issues, connect the dots across teams and take ownership from the first enquiry through to resolution.

You’ll join our Engineering Support team, working at the point where Engineering, our partners and our customers meet. The team supports customers across Europe, the UK and North America, with this role primarily focused on
our North American regions
.

Your day could include investigating an API issue with a partner’s engineering team, working with Sales, Operations and Finance to untangle a customer journey, or improving a runbook to help the team resolve the next issue faster.

You’ll build a deep understanding of our platform, work closely with our global Product and Engineering teams, and help make the Liberis experience better for everyone who relies on it.

• Investigate and resolve platform issues.Use SQL, logs, error messages and code to understand what’s happening, identify the cause and find a solution.

• Own support cases from start to finish.Gather evidence, clarify the problem, set clear expectations and keep customers, partners and colleagues updated.

• Build your platform expertise.Develop the knowledge to resolve a significant proportion of requests independently, while meeting response and resolution SLAs.

• Make escalations count.Reproduce issues, write clear bug reports and bring in the right Product and Engineering colleagues when changes are needed.

• Help prevent repeat problems.Work across teams to identify recurring issues and support lasting fixes.

• Improve how we support our users.Keep runbooks and documentation useful, strengthen triage processes and share insights into platform stability.

• Support our North American customers and partners.Build strong relationships and provide clear, empathetic support when it matters most.

• Screening call with Chess
  -Internal Recruiter (30 mins)
• Video interview with the Hiring Manager (1 hour)
• Interview with the Engineering team (1 hour)
• Video interview with the wider Liberis team(1 hour)