AI Product Operations Lead

As an AI Product Operations Lead you will lead AI co-creation for FFU (Forge-for-Utilities) by working directly with customers, Product, Engineering, forward-deployed teams, and strategic AI partners to identify, validate, and scale high-value agentic capabilities.

You will report directly to our Sr Dir Business Segment and you'll work out of our Atlanta, GA location on a hybrid work schedule. Hybrid Work Schedule

Note:

For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

Owns:
Customer co-creation program, FDE strategy, rapid AI validation, agentic capability leadership, strategic AI partnerships, and translating data-and-agent capabilities into product marketing and sales enablement campaigns and materials.

Partners on:
Product priorities, platform direction, architecture, delivery resourcing, customer commitments, and business development.

Does not own:
The Forge for Utilities product portfolio, product roadmaps, monetization, Product Manager reporting lines, or Engineering line management.

• Customer Co-Creation: Work directly with utility customers to understand critical workflows, identify high-value AI opportunities, and validate solutions through functional prototypes and rapid iteration.
• Forward-Deployed Engineering: Partner with HCE and SME Engineering to define the FDE strategy, talent profile, deployment model, and customer-facing standard that connect real customer problems with scalable product capabilities.
• Customer Value Delivery & Earned Revenue: Ensures that engineering teams, in collaboration with customers, product managers, and strategic AI partners, actually deliver software and agentic capabilities to customers that meet or exceed customer expectations, usage targets, and is monetizable to HON.
• Agentic Capability Leadership: Continuously assess what is possible across models, agents, tools, evaluations, and the Forge agentic platform, then translate those advances into practical opportunities for the program.
• AI Ecosystem Partnerships: Partner with Google and NVIDIA to bring current AI capabilities, expertise, and joint support into customer co-creation.
• Building AI Moat: Create defensibility through a common ontology, reusable skills, memory, evaluation sets, golden deliverables, and learning loops that improve capabilities across customers. Translate this into external facing product marketing in collaboration with Forge BD and Marketing teams.

• 5 years of work experience in Product Operations.
• Hands-on AI fluency: Applied experience with agentic workflows, prototyping, evaluations, observability, orchestration, context, memory, and tools.
• Forward-deployed leadership: Experience deploying or leading technical professionals in customer environments and creating accountability across delivery teams.
• Technical foundation: Engineering or equivalent technical background with the judgment to influence product, platform, data, and architecture decisions.
• Commercial perspective: Strong understanding of customer value, adoption, business outcomes, and the economics of enterprise software.
• Strategic partnerships: Experience working with major technology, cloud, model, or compute partners.
• Hands-on Builder: Uses prototypes, decisions, and customer evidence to create momentum.
• Customer-embedded: Moves comfortably from executive discussions to user workflows and engineering sessions.
• Technically commercial: Understands AI and platform tradeoffs while keeping adoption and customer value in view.
• High ownership: Surfaces gaps early, proposes options, and creates accountability for outcomes.
• Builder mindset, high ownership, clear judgment, direct communication, and comfort working in ambiguity.

• Experience with industrial AI, IoT, cloud SaaS, digital twins, energy, buildings, utilities, or another asset-intensive domain.
• Formal education or certification in AI, Product Innovation, or Engineering.
• Experience leading technical and customer-facing teams across multiple regions and cultures.
• Fluent in English, Spanish, Italian, and French to support NA and EMEA customers and teams in local languages.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of…