Senior Technical Lead

Maximum Salary (US): 177,000

Minimum Salary (US): 69,000

Job Summary Lead configuration, build, testing, deployment, and support activities for Epic Ambulatory and MyChart modules.

Gather and analyze business, clinical, and operational requirements from healthcare stakeholders.

Configure Epic Ambulatory workflows including scheduling, charting, orders, referrals, encounters, and provider documentation.

Configure and optimize MyChart functionalities including online scheduling, appointment management, patient messaging, eCheck-In, bill payment, prescription renewals, and patient engagement tools.

Collaborate with clinicians, physicians, nurses, and operational teams to improve ambulatory workflows.

Conduct workflow assessments and recommend process improvements aligned with Epic best practices.

Support integrated workflows across Prelude, Cadence, Orders, Clinical Documentation, Referrals, and Revenue Cycle applications.

Develop system design documents, build specifications, test scripts, training materials, and operational procedures.

Execute unit testing, integrated testing, regression testing, and user acceptance testing.

Participate in go-live planning, cutover activities, and hypercare support.

Troubleshoot production issues and coordinate resolution with Epic and cross-functional teams.

Support upgrades, new feature implementations, and regulatory requirements.

Provide KT sessions and end-user support to clinical and operational teams.

Ensure compliance with healthcare security, privacy, and organizational standards.

Required

Skills & Qualifications Bachelor's degree in Computer Science, Healthcare Informatics, Information Systems, or related field.
8+ years of healthcare IT experience with strong Epic implementation/support experience.

Epic Ambulatory Certification required.

Epic MyChart Certification preferred.

Experience in full lifecycle Epic implementation projects.

Strong understanding of ambulatory clinical workflows and patient engagement solutions.

Experience with workflow analysis, system configuration, testing, and production support.

Knowledge of healthcare interoperability standards and integrated Epic ecosystems.

Strong stakeholder management and communication skills.

Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills Additional Epic certifications such as Cadence, Prelude, Healthy Planet, Orders, or Care Everywhere.

Experience supporting virtual care, telehealth, and digital patient engagement initiatives.

Familiarity with HL7, FHIR, APIs, and healthcare integrations.

Experience in Agile and Waterfall delivery methodologies.

Exposure to reporting tools such as Reporting Workbench, Slicer Dicer, or Clarity.

Key Competencies Healthcare domain expertise

Clinical workflow optimization

Patient engagement solutions

Requirements gathering and analysis

Testing and validation

Stakeholder management

Problem-solving and troubleshooting

Documentation and training

Communication and collaboration

Key Responsibilities Skill Requirements Other Requirements