Cognos Admin

Job in Atlanta, Fulton County, Georgia, 30383, USA

Listing for: TechDigital Group

Full Time position
Listed on 2026-10-23

Job specializations:

IT/Tech
IT Support, Systems Administrator, Technical Support

Salary/Wage Range or Industry Benchmark: 70000 - 110000 USD Yearly USD 70000.00 110000.00 YEAR

Deployment and maintenance

Perform deployments in the prod environments following SOP Conduct weekly and monthly maintenance tasks, including log cleanup, health checks, and service validations. Handle upgrades and version changes annually or as required

Incident Management

Address and troubleshoot application or server issues Monitor and restart services when necessary Escalate application specific issues to the Business Intelligence application team

User Access Management

Add users, assign roles and maintain security rules Manage user requests for application access and resolve related incidents

BI Application Team

Handle application related configuration and troubleshooting Work with the maintenance team for deployment and change management

Planning Analytics Team

Focus on managing TM1 and planning analytics servers Deploy cubes and maintain dashboards for budgeting and analytics

Collaborate with middleware and DB teams for server updates , maintenance ,and validation

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

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