Customer Experience Org Operations Intern - Summer

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

The PSO Operations Intern / Co‑Op supports Manhattan’s Professional Services Operations (PSO Operations) team in running the “business of consulting” – ensuring our global services teams have the data, tools, and processes they need to deliver projects effectively. You will work side‑by‑side with Operations leaders, resource managers, and consultants on real projects that improve how we staff, track, and execute client work.

• Build and maintain reports and dashboards in tools like Excel, Power BI, and Salesforce to support staffing, time entry compliance, billing, and project health.
• Help automate and streamline recurring operational tasks, including macro‑driven email templates, audit routines, and access workflows.
• Support audits (e.g., billing holds, time entry, case management) that ensure data quality and financial accuracy across Services.

This internship is a recurring role that runs every semester, with opportunities to return for additional terms and strong visibility to full‑time consulting or operations roles upon graduation.

• Build, maintain, and enhance Excel‑based reports, including use of formulas, pivot tables, and basic VBA/macros to streamline recurring reporting (e.g., audits, weekly metrics, distribution lists, vacation and go‑live reporting).
• Support Power BI reporting (e.g., PSO dashboards, “Everyday Counts”, business development views), including data validation, filter/“bookmark” cleanup, and basic visualization tweaks under guidance from senior analysts.
• Assist with time entry and compliance reporting (e.g., Late Time Entry, System Time Entry Tracking) by pulling data, identifying gaps, and summarizing findings for Operations leadership.
• Help maintain case and audit trackers (e.g., MAI late time entry, billing hold audit, case management audits) to ensure data accuracy and timely follow‑up.

• Execute recurring operations audits (e.g., billing hold audits, over/under audits, weekly case counts, opportunity and account updates) following established playbooks and documentation.
• Support invoicing and billing operations through data validation, toolkit enhancements, and exploratory research on process automation (e.g., macros + Power Automate integration with Power BI/Salesforce).
• Help manage onboarding and access workflows for co‑ops/interns and PSO resources (e.g., submitting / tracking Service Now (SNOW) tickets for tool access, Jira/Confluence, Salesforce, EDW, Power BI work spaces, security groups, and distribution lists).
• Assist with SharePoint and Teams organization for PSO Operations content (e.g., documentation libraries, “Hidden Trove” groups, PSO Ops Teams channels), ensuring information is easy to find and access rights are correct.

• Learn and use a broad ecosystem of internal tools, including:
  Salesforce for timecards, assignments, projects, milestones, and account dashboards.
• Service Now (SNOW) for access requests to EDW, Jira, Confluence, Power BI, and other systems.
• Power BI for dashboards and analytics across PSO.
• Excel VBA / macros for recurring email and reporting automations.
• SharePoint & Microsoft Teams for documentation and collaboration.
• Participate in training (e.g., Salesforce/Jira, VBA/Excel macros, internal ACE courses) and apply learning directly to…