Director of Information Technology

Position Summary:

The Director of Information Technology leads the Firm’s day-to-day end-user technology operations and is accountable for delivering a secure, reliable, and service-focused technology experience to attorneys, business professionals, and clients. Reporting to the Chief Information Officer, the Director oversees end-user computing, the Service Desk, onsite and remote technical support, and conference room audio visual technology, document management, IT project management, legal and business application integration, and endpoint asset and vendor management.  

The Director partners with Information Security, Innovation, Technology Engineering & Operations, and practice leadership to evaluate and adopt technologies, including AI, that improve client service and firm efficiency.

This is an in-office leadership role. The Director is expected to be visibly present in the office, lead the IT team in person, and set the standard for excellence, responsiveness, and accountability across the department.

Key Responsibilities:

Leadership and Strategy Partners with the Chief Information Officer and the senior IT leadership team to develop and execute the Firm’s IT strategy, multi-year technology roadmap, and annual operating and capital budgets, aligned with Firm priorities.

Leads, hires, develops, and retains a high-performing IT team, spanning the Service Desk, onsite technical and AV support, Desktop Engineering, Project Management and Applications staff; sets clear goals, conducts performance reviews, and builds succession and career paths.

Establishes and reports on key performance indicators and service levels (e.g., response and resolution times, first-contact resolution, system availability, user satisfaction) to the CIO and Firm leadership.

Builds a culture of high-touch client service, accountability, and continuous improvement within the IT department.

Partners with the broader IT leadership team to oversee IT governance, including project intake and prioritization, change management, and ITIL-aligned service management processes.

Service Delivery and End-User Experience Oversees the Service Desk and on-site support in all offices, including high-touch support for partners and executives and after-hours and on-call coverage.

Directs modern endpoint and mobile device management (e.g., Microsoft Intune and Autopilot), including device standards, imaging, patching, encryption, and hardware refresh cycles.

Ensures reliable conference room, hybrid meeting, and trial and courtroom technology support.

Oversees technology onboarding and offboarding for new hires and lateral partners, and ensures effective end-user training and documentation.

Legal and Business Applications Oversees support, integration, and optimization of core legal platforms, including document management (e.g., iManage or Net Documents), financial and practice management (e.g., Aderant or 3E), time entry, conflicts and intake (e.g., Intapp), CRM (e.g., Inter Action), e-billing, and litigation support tools.

Manages the full application lifecycle, including requirements, evaluation, testing, deployment, upgrades, integration, and retirement.

Partners with Innovation, Finance, and practice groups to identify and deliver technology that improves attorney efficiency and client service.

AI and Innovation Partners with the Innovation team, Information Security, the Office of the General Counsel , and Risk Management to support the secure deployment, adoption, and support of generative AI and legal technology tools (e.g., Microsoft Copilot and legal AI platforms).Contributes to the Firm’s AI governance efforts by supporting acceptable-use standards, data protection practices, vendor reviews, and the measurement of adoption and…