Manager, Software Engineering

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Lead the teams that keep critical technology running—reliably, intelligently, and around the clock.

In this role, you’ll lead a software engineering and CSR Tier 1 Dev Ops team responsible for building, operating, and evolving the business-critical applications, data platforms, and integrations that power the organization. You’ll set the standard for reliable software delivery, production stability, observability, automation, and 24x7 operational readiness.

Working closely with technology and product partners, you’ll turn business and customer needs into resilient solutions while creating a culture of ownership, continuous improvement, and operational excellence. Your leadership will be measured by the quality and timeliness of delivery, the reliability of production environments, and the strength and effectiveness of your team.

This is an opportunity to shape how technology is built, supported, and continuously improved—while ensuring the systems customers and employees depend on perform when it matters most.

• Lead and develop software engineering and Tier 1 Dev Ops teams, ensuring effective delivery, production support, and team performance through coaching and performance management
• Own CSR production reliability and operational readiness, including monitoring, alerting, incident response, escalation, and recovery
• Drive improvements in Dev Ops practices, observability, automation, CI/CD, security, compliance, and overall engineering quality
• Manage production incidents, root‑cause analysis, problem management, and corrective actions to reduce recurring issues and improve service reliability
• Partner across application, data, infrastructure, vendor, and upstream and downstream teams to resolve production and data integration issues
• Establish and track operational measures including availability, incident volume, MTTR, and SLA/SLO performance
• Oversee technical vendor relationships to influence product features and ensure alignment with operational and technical requirements
• Recruit and onboard qualified team members to strengthen engineering and operational capabilities and support project demands
• Perform other duties and projects as assigned by business management

REQUIRED:

• Software Development and Dev Ops Management
• Production Operations and Incident Management
• Monitoring, Alerting, and Observability
• Root Cause Analysis and Problem Management
• CI/CD, Automation, and Release Management
• Data Pipeline and Integration Support
• SLA/SLO and Service Reliability Management
• Security, Compliance, and Operational Readiness
• People, Resource, and Vendor Management
• Analytical Thinking, Collaboration, and Customer Delivery
• Technology Roadmap
• Technical Writing

REQUIRED

Bachelor's degree plus 5 years of related work experience OR advanced degree plus 3 years of related experience

Degree in Computer Science, Engineering, or a related technical field

4+ years of experience in software engineering, Dev Ops, production operations, data engineering, Analytics and Business Intelligence, or enterprise application support

Experience supporting business-critical production applications, data platforms, or integrations

Less than 2 years of experience managing or supervising a team of 15 or more developers

PREFERRED

Experience managing or supervising…