Remedy IT Analyst
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-10-31
Listing for:
TPI Staffing Inc.
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, IT Support
Job Description & How to Apply Below
Interview Process : Phone and Face to Face
End Client: (Direct Client)
JOB SUMMARYThis position is responsible for supporting IT Service Management applications. This position is primarily focused on development/customization and maintenance for BMC Remedy. This position will also perform development/customization within Service Now. This position will be responsible for assisting/participating in all phases of the System Development Lifecycle (SDLC), which include: research/planning, analysis, design, construction, implementation, and testing.
Any experience working within a phase of the SDLC or maintaining support for an enterprise/widely-used application is preferred.
JOB REQUIREMENTS Education- Bachelor of Science in Management Information Systems, Computer Science, Software Engineering, Business or a related field is required
- 3-5 years of experience with BMC Remedy development, design, administration, and troubleshooting
- 1 year experience with Service Now development, design, administration, and troubleshooting
- Experience building integrations with BMC Remedy
- Experience upgrading BMC Remedy environments
- Experience building Service Now workflows
- Experience building integrations with Service Now
- Experience upgrading Service Now environments with the vendor
- Extensive knowledge of Service Management processes
- Knowledge of the System Development Lifecycle
- Knowledge of various software development methodologies
- Strong analytical skills with ability to identify and document and test detailed business requirements
- Strong design skills with ability to develop and document detailed technical specifications
- Strong technical writing skills
- Experience with data analytics
- Solid understanding of source control and change management
- Strong understanding of relational databases and specifically Configuration Management Databases (CMDB)
- Experience in supporting vendor applications
- Builds productive relationships with a focus on cooperation & teamwork
- Experience in serving various business partners on initiatives
- Delivers consistently, accurately, and quickly on business partner commitments
- Strong interpersonal skills
- Communicates effectively (verbal & written) with all levels of business partner, peer, and IT management
- Excellent problem-solving skills
- Ability to provide innovative solutions
- Ability to understand technology issues
- Proven ability to plan/organize and prioritize work assignments
- Knowledge of business functions and operations performed within the Company Information Technology Business Unit is desirable
- ITIL certification is a plus
- Proactive with ideas
- Results oriented
- Committed to creating and maintaining strong business partner relationships
- Ability to work independently or in a team
- Shows initiative and innovation
- Ability to think both strategically and tactically
- Commitment to continuous learning and improvement
- Makes safety a priority
- Signature of Intellectual Property Agreement form is required for all SCS IT employees
- Periodic 24x7 on call responsibilities
All your information will be kept confidential according to EEO guidelines.
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