Platform Operations Lead — ServiceNow & AI Agent
Listed on 2026-10-31
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IT/Tech
IT Project Manager, HelpDesk/Support, IT Business Analyst
Fullsteam is seeking a Lead Platform Administrator to oversee Tier 1/2 service desk operations, focusing on Service Now, AI Agent capabilities, and QA processes. You will drive queue health, SLA adherence, and cross‑functional escalations while delivering weekly IT leadership reports.
Role requires a minimum of 4 years in IT service desk, hands‑on Service Now experience, ITIL familiarity, and strong written and verbal communication with stakeholders across teams.
The following role is for a Platform Operations Lead — Service Now & AI Agent with Fullsteam Personnel, LLC.
Full responsibilities and requirements are described in the listing above.
Learn more about the Platform Operations Lead — Service Now & AI Agent role in the description above.
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