Service Transition Manager - Application Support

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About the job you’re considering

We are seeking a Service Transition Manager at the Senior Manager level to lead end-to-end transitions of Application Maintenance Services (AMS), Application Development, and managed services engagements into stable operations. The role combines transition delivery leadership with strong capabilities in sales support, transition solutioning, RFP/RFI responses, estimation, and client presentations/orals. The successful candidate will manage complex global transitions involving client stakeholders, offshore teams, internal leadership, and third-party suppliers while ensuring delivery within agreed timelines, budgets, and quality standards.

Your role

Lead end-to-end Application Support, AMS, and Application Development transitions, covering planning, governance, knowledge transfer, operational readiness, stabilization, and handover to steady-state operations.

Develop and manage integrated transition plans using Microsoft Project, including work streams, milestones, dependencies, critical paths, resource requirements, deliverables, and transition exit criteria.

Manage transition governance, risks and issues, quality assurance, status reporting, financials, budgets, forecasts, contractual commitments, and timely completion of agreed deliverables.

Lead client and internal stakeholder engagement across senior leadership, account and delivery teams, offshore resources, technology teams, and third-party suppliers.

Own transition solutioning and sales support, including discovery, estimation, transition approach development, staffing models, timelines, assumptions, risks, and multi-tower transition plans.

Support sales pursuits by contributing to RFP/RFI responses, due-diligence workshops, client orals, and executive presentations, confidently presenting and defending the proposed transition solution.

Drive continuous improvement, transition capability development, team leadership, and adoption of appropriate automation and AI-enabled transition practices.

Your skills and experience
10+ years of overall IT services experience, including 5–10 years in Service Transition or Transition Management roles, preferably within consulting, outsourcing, or global managed-services environments.

Strong experience managing large, complex transitions for Application Support, AMS, and Application Development services, with an understanding of L1/L2/L3 support models and steady-state operations.

Demonstrated experience in sales support and transition solutioning, including estimation, solution development, RFP/RFI responses, due diligence, commercial inputs, and multi-tower transition planning.

Strong client-facing experience, with the ability to lead client orals, workshops, executive presentations, and solution-defense sessions with senior business and technology stakeholders.

Hands-on proficiency with Microsoft Project, PowerPoint, and Excel, including integrated scheduling, dependency management, resource planning, critical-path tracking, financial reporting, and executive-level presentations.

Strong knowledge of transition governance, staffing, knowledge transfer, financial management, service-management processes and tools, technology and infrastructure setup, and globally distributed delivery models.

Experience using AI tools to plan, monitor, report, analyze risks, manage knowledge, or…