Audio​/Visual Assistant

Overview of the Position The U.S. District Court for the Northern District of Georgia is accepting applications for an audio/visual assistant. The incumbent performs technical work associated with courtroom audio/visual systems and supports the courtroom technology specialist in coordinating and troubleshooting courtroom and conferencing systems throughout the district. The position supports the effective operation of audio, video, evidence presentation, videoconferencing, and related courtroom technology systems throughout the district.

The incumbent also provides general information technology (IT) help desk and backup support and cross trains with information technology staff to assist with broader technical support needs when courtroom audio/visual support is not required. The position is based in Atlanta but requires occasional travel to the Gainesville, Newnan, and Rome courthouses.

• Respond to day-to-day support needs for courtroom audio/visual systems in the Atlanta, Gainesville, Newnan, and Rome courthouses, including installation, maintenance, troubleshooting, and repair. Repair equipment on-site or coordinate repairs as appropriate.
• Perform routine and scheduled maintenance and evaluation of audio/visual systems for quality-control purposes and assist with measures designed to protect hardware and software resources.
• Test courtroom and conferencing systems to ensure equipment is operating properly and verify that required technology is ready for scheduled court proceedings and events.
• Coordinate with courtroom deputies and courtroom scheduling personnel regarding special equipment, connectivity, and technology requirements.
• Perform system upgrades in coordination with vendors and other court staff to minimize disruption to court operations.
• Receive, log, and respond to audio/visual and general IT help desk requests; resolve routine user issues; and route or elevate matters requiring higher-level technical support.
• Assist with coordinating compatibility among audio/visual hardware, software, and related systems.
• Recommend equipment and resources necessary to support courtroom technology needs and maintain inventories of audio/visual systems and components in accordance with internal control requirements.
• Provide audio/visual systems training and technical assistance to court staff, other agencies, members of the Bar, and other users.
• Assist with developing and maintaining system documentation and user resources.
• Operate audio/visual equipment and provide support for videoconferencing and teleconferencing.
• Crosstrain with and provide backup support to the courtroom technology specialist and other information technology staff, including assisting with general IT support when courtroom audio/visual support is not required.
• Participate in training, conferences, and other professional development activities as appropriate.
• Perform other duties as assigned.

Mandatory

Qualifications:

Applicants must possess at least one year of specialized experience. Specialized experience is progressively responsible experience supporting, operating, maintaining, installing, or troubleshooting audio/visual, courtroom technology, conferencing, information technology, or other related automated systems. Education may not be substituted for the required specialized experience.

Required Competencies:

Applicants must possess knowledge of audio/visual technology, hardware, software, and related troubleshooting practices and techniques. Applicants must be able to perform routine hardware and software maintenance, analyze technical problems, identify appropriate solutions, and communicate technical information clearly to users. Applicants must demonstrate strong customer service and interpersonal skills, sound judgment, professionalism, and the ability to work effectively as part of a team.

The successful candidate must be able to manage assignments and deadlines, maintain confidentiality, comply with court policies and the Code of Conduct for Judicial Employees, and communicate effectively both orally and in writing. The ability to maintain equipment inventories and follow applicable procurement and internal control procedures is required.

Preferred Qualifications:

Preference may be given to candidates with experience supporting courtroom, conference room, or similar audio/visual technologies; troubleshooting audio/visual hardware and software; supporting videoconferencing or evidence presentation systems; coordinating…