Enterprise Implementation Specialist

At Kahuna, we help organizations unlock workforce potential through advanced skills management technology. Our enterprise SaaS platform enables organizations across healthcare, energy, manufacturing, and other complex industries to gain clear visibility into workforce capabilities, align skills to business needs, and drive operational excellence.

Our Customer Success organization plays a critical role in delivering measurable outcomes by ensuring customers achieve rapid time to value during implementation, in partnership with Customer Success teams who drive sustained value through adoption and expansion.

As an Enterprise Implementation Specialist
, you are the primary project manager, delivery owner and day-to-day leader for complex, multi-site enterprise implementations of Kahuna’s Skills Management platform.

You own the implementation lifecycle end-to-end, from Sales handoff through go-live, including project planning, solution design, data migration, integrations, testing, deployment, and readiness. You coordinate all customer and internal stakeholders, drive delivery governance, and ensure the implementation remains on scope, on schedule, and on track for success.

You partner closely with a Customer Success Manager (CSM) who assumes ownership post go-live for adoption, optimization, renewals, and long-term outcomes. You ensure a clean, well-managed transition into Customer Success at the conclusion of onboarding.

This role is highly cross-functional, customer-facing, and execution-driven, requiring strong technical acumen, project leadership skills, and the ability to navigate complex enterprise environments.

Enterprise Onboarding & Implementation Leadership

• Lead the end-to-end delivery of large-scale, multi-site enterprise implementations from kickoff through go-live, serving as the primary owner for execution and outcomes during onboarding.

• Own all project planning, including scope, timelines, milestones, dependencies, and risk management across complex enterprise environments.

• Serve as the single point of coordination for customer-side stakeholders during implementation, ensuring clear communication, decision-making, and accountability.

• Drive consistent implementation cadence through structured governance, recurring status reviews, and executive-level visibility as needed.

• Maintain structured documentation, agendas, follow-up notes, project plans and decision logs.

• Leverage AI tools to accelerate project documentation, status reporting, meeting summaries, and risk tracking, while applying independent judgment and ensuring the accuracy of all customer-facing output.

• Proactively identify delivery risks, scope changes, and dependencies, escalating appropriately and driving resolution to keep implementations on track.

• Apply Kahuna’s standardized implementation methodology, templates, and governance processes to drive predictable, high-quality delivery.

Solution Design & Governance

• Own and lead solution design activities, translating customer business requirements into scalable, supportable configurations of Kahuna’s platform.

• Facilitate solution design workshops to align stakeholders on workflows, data models, integrations, and deployment approach.

• Author, maintain, and drive accountability for the Solution Design Document, ensuring accuracy, completeness, and alignment with implementation scope.

• Use AI-assisted tools to synthesize requirements, draft solution design artifacts, and support data mapping and validation, reviewing all outputs for technical accuracy and alignment with the customer’s environment.

• Collaborate with the assigned CSM to ensure solution design aligns with long-term adoption and organizational goals.

• Participate in Kahuna’s…