O&M Support Specialist
Listed on 2026-11-02
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IT/Tech
Systems Administrator, IT Support
Application O&M Support Specialist
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.
Join DMI to support mission-critical applications. This role provides operational support for enterprise applications by monitoring system performance, troubleshooting incidents, coordinating maintenance activities, and ensuring high application availability.
Duties and Responsibilities- Monitor enterprise applications to ensure availability, reliability, and optimal system performance.
- Investigate, troubleshoot, and resolve application incidents while meeting established service level agreements.
- Perform root cause analysis and recommend corrective actions to prevent recurring issues.
- Coordinate application deployments, maintenance windows, upgrades, and patch implementation activities.
- Support application configuration, testing, validation, and production releases.
- Document operational procedures, technical runbooks, and troubleshooting guides.
- Collaborate with infrastructure, database, network, and cybersecurity teams to resolve complex issues.
- Maintain accurate incident, problem, and change records using Service Now.
- Participate in after-hours maintenance and operational support activities when required.
- Identify opportunities for automation and continuous process improvement.
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 5+ years of experience supporting enterprise applications in an Operations & Maintenance environment.
- Experience with application monitoring, incident management, and production support.
- Working knowledge of ITIL service management principles.
- Experience using Service Now or comparable ITSM platforms.
- Strong analytical and troubleshooting skills.
- Experience supporting Federal government applications.
- Experience supporting Windows and Linux server environments.
- Familiarity with middleware technologies, web services, APIs, and SQL databases.
- ITIL Foundation Certification.
- Experience supporting cloud-hosted applications.
Physical Requirements , and Location
- Must be a U.S. Citizen.
- No physical requirements needed for this position.
- Location:
Atlanta, Georgia.
$57,393.00
Median Salary Rate$62,246.00
Benefits and Working at DMI- Convenience/Concierge – Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets, travel, and many other items.
- Development – Annual performance management, continuing education, tuition assistance, and career advancement opportunities.
- Financial – Generous 401(k) matches, financial wellness education, EAP, Life Insurance, and Disability.
- Recognition – Annual awards, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
- Wellness – Healthcare benefits, wellness programs, flu shots, biometric screenings, and other wellness options.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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