Americas Tax Technology Group - Transition Lead - Senior

Location:

Dallas, Nashville, Chicago, Atlanta

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As part of our Americas Tax Technology Group (ATTG) you will be part of a technology organization that develops and maintains innovative solutions for our client-serving Tax professionals. ATTG professionals will partner with our Tax professionals to develop supporting technology such as digital/mobile tools to improve internal operations and advanced capabilities in the areas of data-driven management, workflow, analytics, automation and artificial intelligence that solve today’s challenges and create the future.

The Transition Management Lead role is in the ATTG Production Management pillar. The primary functions of this pillar are to govern approved solutions across enterprise inventories, govern and deploy application releases, provide application support, manage application artifacts through the application lifecycle,

This role leads the planning and oversight needed to transfer solutions into production support and operations, including operational readiness, support documentation and acceptance activities.

• Plan and oversee the transfer of key information required for the support, operation and acceptance of solutions deployed into production, including operational-readiness materials, support documentation and acceptance checklists.
• Set standards for the Transition Management function, including tools, templates, solution documentation and the support escalation model.
• Manage Transition Managers in multiple locations and lead a functional team with responsibility for utilization, assignments, training and performance standards.
• Lead service-transition activities for ATTG infrastructure and application solution programs and projects.
• Ensure service transitions are planned and executed with a high degree of quality and to the agreed schedule, budget and scope.
• Build complex transition plans covering infrastructure and application support models, change management, learning and communication deliverables.
• Coordinate business-readiness planning, including IT deployment, data migration, capability deployment, training, engagement activities and the business activities required to integrate new processes or roles into the business-as-usual environment.
• Lead installation activities and maintain effective information flow to and from operations during program and project delivery.
• Coordinate routine installation and de-installation of hardware and software, monitor installation effectiveness and recommend appropriate changes.
• Analyze, develop, document and implement changes based on requests for change.
• Liaise with business and IT partners on release scheduling and communications regarding progress.
• Work with program and project managers to establish end-to-end project plans and delivery approaches.
• Contribute to business cases and rough-order-of-magnitude estimates for complex programs and projects.
• Promote awareness of transition-planning and support processes and strategy.
• Develop standards that typically include best practices observed from other technology rollouts and help develop solutions faster through repeatable actions or reusable components in new designs.
• Work alongside governance bodies in ATTG to form part of the organization’s overall governance picture.
• Delegate, coach, coordinate and lead coworkers and project team members; provide supervision and direction to team members and staff.
• Set goals, assign work, review…