IT Operations Support L3 Job Atlanta area,Georgia USA,IT/Tech

Role IT Operations Support L3 Location Atlanta, GA (Hybrid) Duration 24+ months (Possible chances of conversion) Shift Fri-Sun (Night Shift) Pay Range $27-$30/hr. on W2
Job Summary:
This is a frontline systems infrastructure analyst position responsible for monitoring and managing the distributed computing environment consisting of the Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements:

Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.
Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.
Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing networks.
Provide centralized monitoring, first line problem diagnosis and resolution for computing systems including batch streams on open systems (Windows, Unix/Linux).
When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.
Monitor backup processes associated with disaster recovery for business-critical applications.
Provide first line problem determination and recovery for abnormal termination (abends) of applications.
Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
Detailed, in-depth troubleshooting of events that involve the health and availability of the computing environment.

Competencies:

In-depth knowledge of computing systems troubleshooting techniques and concepts.
Practical experience working with computing systems and respective alarm information.
Working knowledge of the OUA (Oracle Unified Assurance) application.
Experience running batch jobs in Autosys and Control-M
Working knowledge of computer systems/networks:
- Windows physical/virtual/clustered servers
- UNIX/Linux servers
- Exchange servers
- SQL databases
- Oracle databases
- Internet Information Services (IIS)
- Distributed File System (DFS)

Working knowledge of Production Application Support tools and Automated Schedulers:
- CA Auto Sys
- BMC Control-M

Characteristics:

Responsible for modeling behaviors that support our values.
Demonstrate our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.
Strong analytical and troubleshooting skills.
Possess attention to detail.
Professional oral and written communication skills.
Excellent listening and comprehension skills.
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
Ability to build relationships and work in a team atmosphere.
Ability to provide and accept feedback.
Communicate progress, problems, and best practices to management and team.
Embrace change.
Work proactively.
Take ownership and initiative.

Education / Experience:

An education in Computer Science, Computer Information Systems, or related field and/or 5 years’ experience in computer systems environment are highly desired for this position.
Previous experience working in 24x7x365 operations center is highly desirable