Support Engineer

Type: Onsite during ramp-up, transition to 100% remote

Contract Duration: 6-month contract to hire

Interview Process: 2 rounds - MS Teams + onsite final

Shift
:
Primarily an 8:00 AM-5:00 PM role, but requires flexibility for occasional alternate shifts (e.g., 6:00 AM-3:00 PM, 11:00 AM-8:00 PM, or a monthly evening shift) to support operational needs.

Summary
:

• Senior Support Engineer role supporting the Core Support team, which manages WMS, ERP (Profit
  21/P21), CRM, and other business applications, while serving as a shared resource across support functions.
• Strong preference for candidates with WMS experience and solid ERP knowledge, particularly supporting warehouse operations and application troubleshooting.
• Heavy focus on SQL, including writing and updating scripts, supporting WMS/P21 environments, and troubleshooting complex Tier 2 issues with a path toward Tier 3 support.
• Requires enough technical knowledge to understand application architecture, including .NET Core, middleware, and APIs, though the role is not hands-on development.

Required Qualifications

• 5+ years of experience in Application Support, Production Support, Technical Support, or a similar role.
• Strong SQL Server experience, including advanced Transact-SQL (T-SQL).
• Experience troubleshooting enterprise applications in production environments.
• Experience with API debugging tools such as Postman or Fiddler.
• Experience working in Agile/Scrum environments.
• Strong incident management, diagnostic, and root-cause analysis skills.
• Excellent documentation and communication abilities.

Preferred Qualifications

• Experience supporting ERP systems (Finance, AP/AR, Inventory, General Ledger).
• Experience supporting Warehouse Management Systems (WMS), Transportation Management Systems (TMS), logistics, or supply chain platforms.
• Experience with Azure technologies including:
• Application Insights
• Logic Apps
• Service Bus

Compensation:

$33/hr to $38/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.