Court Tools Support Specialist

Position Title:

Court Tools Support Specialist (JCATS & JDEX)

We are seeking a Court Tools Support Specialist to join our Court Tools Support Team in assisting Georgias Juvenile Courts with case management systems and its associated data warehousing and reporting tool. This role involves customer service, technical assistance, administrative support, and stakeholder engagement.

• User Support & Training Provide direct support to court personnel and stakeholders using JCATS and JDEX
• Assist users with troubleshooting, navigating, and utilizing system features
• Document common issues and develop user guides or FAQs
• Conduct training sessions and demonstrations as needed
• System Administration & Data Support Assist with data entry, validation, and report generation
• Work with courts to ensure data integrity and compliance with reporting requirements
• Gather and analyze data for internal and external reporting purposes
• Support integration efforts between JCATS, JDEX, and other systems
• Stakeholder Engagement & Coordination Serve as a liaison between courts, IT teams, and administrative offices
• Coordinate and communicate effectively with stakeholders to ensure timely resolution of issues and system improvements
• Assist in gathering user feedback for system improvements
• Work closely with internal teams to address stakeholder needs
• Administrative & Travel Requirements Prepare reports and maintain documentation related to system usage and support requests
• Travel within Georgia as needed for training, meetings, and on-site support
• Additional Responsibilities (as time allows):
  Crosstrain on various other court tools supported by the Court Tools Support Team, including the Georgia Court Registrar, Gavel, and specific tools used by Superior Court Judges.
• Provide support for these systems as needed, ensuring a broader level of assistance across Georgia's court systems.

• Experience working with Juvenile Courts
• Demonstrated knowledge of juvenile court processes, case types, terminology, and workflows
• Experience in customer service, IT support, or court administration
• Strong communication and interpersonal skills to work effectively with court personnel and stakeholders
• Ability to troubleshoot basic technical issues and follow documented procedures
• Experience working with case management systems, databases, or reporting tools is a plus
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with data reporting

• Experience working with court systems, government agencies, or legal technology
• Knowledge of data entry, validation, and report generation best practices
• Ability to manage multiple tasks and adapt to changing priorities

• Support
• Technical support
• Trainning
• Customer service
• Troubleshooting
• Juvenile Court Experience

• On-site work model, requiring in office hours
• Occasional travel within Georgia to support Courts

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $31.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits for this temporary role may include:

• Medical
• dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Oct 30, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability,…