Operations Site Reliability Engineer; SRE

UST is searching for a proactive and highly skilled Operations Site Reliability Engineer (SRE) to ensure the reliability, availability, scalability, and performance of critical applications and infrastructure. The ideal candidate will bridge the gap between development and operations, leveraging automation, monitoring, incident management, and cloud technologies to maintain highly resilient systems.

• Monitor production systems, applications, and infrastructure to ensure high availability and performance.
• Manage and respond to incidents, service outages, and critical production issues.
• Perform root cause analysis (RCA) and implement preventive measures.
• Develop and maintain monitoring and observability solutions.
• Create automation scripts and tools to reduce manual operational effort.
• Support CI/CD pipelines and deployment activities.
• Manage cloud infrastructure (AWS/Azure/GCP) and optimize resource utilization.
• Collaborate with development teams to improve application reliability and scalability.
• Define and track SLIs, SLOs, and SLAs for critical services.
• Perform capacity planning, performance tuning, and disaster recovery testing.
• Maintain operational documentation, runbooks, and knowledge articles.
• Participate in on-call rotations and production support activities.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• Strong Linux/Unix administration skills.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of container technologies such as Docker and Kubernetes.
• Experience with monitoring tools like Datadog, Prometheus, Grafana, New Relic, Dynatrace, Splunk, or ELK.
• Scripting experience using Python, Shell, Power Shell, or Go. Understanding of networking concepts, DNS, Load Balancers, Firewalls, and VPNs.
• Experience with CI/CD tools such as Jenkins, Azure Dev Ops, Git Hub Actions, or Git Lab.
• Familiarity with Infrastructure as Code (Terraform, ARM, Cloud Formation).
• Strong troubleshooting and incident management skills.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

$67,000-$101,000

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes.

With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.

Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's…