Help Desk Technician
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-11-05
Listing for:
FirstPRO 360
Full Time
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
The Tier 1 Help Desk Technician is the first point of contact for employee technical issues, resolving common hardware, software, and connectivity problems and escalating more complex ones to senior staff. Daily tasks include working a Service Now ticket queue with guidance from the team, performing routine account tasks such as password resets and unlocks in Active Directory and Microsoft 365, and assisting with onboarding/offboarding checklists.
The role also involves helping set up and deploy laptops, providing basic support for conference room A/V systems, and documenting solutions to help keep internal knowledge-base articles current.
- Help desk or desktop support experience is a plus but not required; internships, coursework, and personal projects count.
- Basic familiarity with Windows and Microsoft 365; exposure to Active Directory is a plus.
- Willingness to learn Service Now or a comparable ITSM ticketing platform (training provided).
- Strong soft skills, including a customer-service mindset, patience, and attention to detail.
- Associate degree or IT certificate (such as CompTIA A+ or Google IT Support) preferred, or equivalent experience.
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