L1 Service Desk Analyst - Cloud & Multi-Channel
Listed on 2026-11-05
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IT/Tech
IT Support, HelpDesk/Support
Cognizant is hiring for an L1 IT Support role focused on first-line incident intake, troubleshooting, and escalation. You will handle inquiries across phone, email, and chat, guiding users through basic infra issues and documenting cases for timely resolution.
The position emphasizes knowledge building in cloud basics (Azure/AWS) and ITSM processes, with opportunities to advance in a global, 24x7 support environment located in the United States. December 2026 start date is noted.
We are looking to fill the L1 Service Desk Analyst - Cloud & Multi-Channel Support position at Cognizant in Atlanta, GA, United States.
The position is based in Atlanta, GA, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 41.000 - 50.000.
We aim to respond to suitable candidates as soon as possible.
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