Technical Support Specialist III; Part-Time Linux Support

Location SAINT LOUIS, MO 63110 Scheduled Hours 20

Under minimal supervision, this position provides advanced technical support for desktop computer systems and other technology-based systems used by University faculty and staff, with a specialized focus on Linux-based systems and environments. The position supports computer operating systems, software, hardware, peripherals, and related technologies while serving as a technical resource for troubleshooting complex issues. This role will provide specialized Linux support, including troubleshooting operating system, software, hardware, connectivity, and configuration issues, while also supporting Windows, macOS, and other standard end-user technologies as needed.

The position may serve as an escalation point and technical subject matter resource for Linux-related issues and will collaborate with other technical teams and vendors to research and resolve complex problems. The position will also be involved in equipment purchasing, including consultation and product recommendations, and may participate in technical projects, process improvement, documentation, and knowledge sharing. The employee interacts with a broad range of clients, requiring strong communication and customer service skills as well as the ability to use a variety of technical resources to provide a high level of support.

• Desktop support:
  Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware, with a particular focus on supporting and troubleshooting Linux-based systems and applications.
• Serves as a technical resource for Linux support and assists with complex Linux-related issues.
• Responds to assigned tickets.
• Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation and collaborates with higher level technical areas on planning and issue resolution.
• Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration.
• Employee may conduct project planning activities related to system administration functions.
• The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills.
• Sets up, installs, configures and deploys new PCs and peripheral equipment. This includes the pricing, purchasing and billing of that equipment to the appropriate source.
• Acts as an escalation point for audio‑visual issues within classroom and conference spaces.
• Provides support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
• Attends formal training, conduct self‑paced training through online courses or on the job training, attends conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.

Job Location /

Working Conditions:

Normal office environment Physical Effort:
Typically sitting at a desk or table Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

• Education:
  
  High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional…