Medical Device Digital Project Engineer

If you want to know about the requirements for this role, read on for all the relevant information.

In this role you will support the implementation of connected medical devices and software, working closely with customer IT and clinical teams and multiple internal groups. You translate real-world requirements into technical solutions that integrate Hologic products with health information systems. You’ll tackle connectivity, interoperability, and installation challenges, ensuring patient-care objectives are met while collaborating across pre- and post-installation teams. This is a hands-on, cross-functional role with impact on customer success and product improvement.

• Drive successful product installations, upgrades and service projects with focus on connectivity to healthcare information systems
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital products
• Perform remote installation and configuration of software-based products
• Troubleshoot technical issues during installations
• Provide timely technical support to on-site engineers during projects
• Document customers’ site architecture as it relates to connected products
• Maintain quality and customer satisfaction for connectivity and software installations
• Escalate issues to appropriate expert teams and management
• Develop deep product and industry knowledge on interoperability, networking, and information systems
• Identify opportunities for product and process improvements and communicate with cross-functional partners
• Adhere to Quality Policy and Quality System procedures
• Work flexible schedules as required and travel occasionally

• 5-8 years of experience in a technical support, IT support, or related technical role
• Experience troubleshooting software, hardware, and network issues
• Knowledge of networking concepts (TCP/IP, DNS, VPNs, firewalls, xklufbp remote access)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Ability to work independently in a remote environment while managing multiple priorities
• Excellent communication
• Analytical and problem-solving mindset
• Self-motivation and ability to work remotely
• Broad IS fundamentals (TCP/IP, client/server, virtualization, containers, databases, storage, cybersecurity, Windows/Linux OS, cloud)
• Remote software installation, configuration and updates
• Remote access and device management (VPN, RDP, proprietary technologies)