End User Support Specialist

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POSITION SUMMARY:

We are seeking a motivated Help Desk Specialist who thrives in a fast-paced environment and is eager to grow within a global company. In this role, you'll provide top-notch IT support, including high-level support for our executive and C-suite teams, implement IT policies, and manage IT assets—all while ensuring an outstanding experience for our users.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Be a Safety Champion:
Prioritize safety in all activities, using PPE and following company guidelines to ensure a safe work environment.

Deliver Outstanding Support:
Provide first and second-level support to all staff, with a special focus on supporting executive and C-suite members, resolving issues efficiently and maintaining high service standards.

Champion IT Security:
Enforce IT security standards to protect company data and uphold best practices.

Manage IT Resources:
Support and maintain workstations, printers, network infrastructure, and other IT equipment.

Administer Azure Active Directory:
Perform administration tasks and ensure smooth operations.

Telecommunications Setup:
Provide setup and support for telecommunications systems.

Uphold Global Standards:
Maintain the Managed Operation Environment (MOE) in line with global directives.

Asset Management:
Assist in managing IT assets, including maintenance and asset registry.

Create SOPs and Training:
Develop and update Standard Operating Procedures (SOPs) and deliver training to users.

Collaborate and Contribute:
Work closely with the Global IT Group-both Infrastructure and ERP staff, external contractors, and suppliers to support IT projects and strategic initiatives.

Promote Core Values:
Actively contribute to and embody our company’s Core Values in all interactions.

QUALIFICATIONS

Experience:

At least 2-3 years of experience in a similar IT role, with a proven track record of delivering excellent customer service, including supporting high-level executives.

Certification:
Relevant certification(s) with a solid understanding of Office 365 and exposure to Azure cloud and Hyper-V environments.

Technical

Skills:

Hands-on experience with Microsoft Active Directory and competence in the MS Office suite.

Communication:
Excellent communication and presentation skills, adaptable to various employee levels including the ability to interact effectively with executive and C-suite levels.

Adaptability:
Ability to work efficiently in a busy global environment, managing tight deadlines in multiple time zones with competing demands.

Confidentiality:
Demonstrate absolute discretion in handling confidential matters.