Cloud Operations Engineer

We want people who are passionate about troubleshooting complex problems with systems, networking, and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the Cloud Operations Engineer monitors and provides first response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances.

Our workweek spans five days, and that may involve working on weekends. The shift is from 4 am to 12 pm UTC.

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

• Solid experience with Linux operating systems or Networking and day-to-day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages:
  Bash, Python, or Ruby
• Experience with configuration management systems
• A passion for good documentation and open communication
• Proven ability to learn!

Please confirm the candidate's willingness to work in any of the following shifts: 4:00 PM – 12:00 AM EST, 12:00 AM – 8:00 AM EST, or 8:00 AM – 4:00 PM EST.