Senior IT Analyst

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match employee assistance programs and time away – don’t worry, we’ve got you covered

The Senior IT Analyst provides hands‑on technical support and administration for a fast‑paced fulfillment center. This role maintains reliable, secure technology across warehouse operations, office end‑user devices, infrastructure, and fulfillment automation systems.

• Deploy, troubleshoot, and maintain Zebra printers, handheld scanners, and mobile devices.
• Support Lenovo laptops, workstations, and peripherals throughout their lifecycle.
• Provide IT support for Box Logix, Auto Store, Körber One, and Exacta, working with operations, engineering, and vendors.
• Coordinate maintenance and changes to minimize disruption to fulfillment operations.

• Administer DHCP, DNS, and Active Directory, including accounts, permissions, and Group Policy.
• Use Wireshark to analyze network traffic and support root cause analysis.
• Support Microsoft Azure and Exchange administration within assigned access.
• Provide data center support, including servers, network equipment, cabling, and asset tracking.
• Assist with backup verification, recovery procedures, and business continuity.

• Manage device enrollment, deployment, patching, and compliance through Microsoft Intune, Tanium, SOTI MDM, and Jamf.
• Support Windows, Android, and Apple devices.
• Maintain standard configurations and deployment procedures.

• Use Dynatrace to investigate performance issues and service disruptions.
• Support Crowd Strike Endpoint Agent Health and coordinate security remediation.
• Manage incidents, requests, changes, and problems in Jira with accurate documentation.
• Lead troubleshooting for complex or recurring issues and document root causes.
• Maintain technical documentation, asset records, and escalation contacts.
• Mentor support staff and coordinate with vendors, corporate IT, and site leadership.

• You’ve built a strong foundation, whether through a bachelor’s degree in information technology, at least five years of hands‑on experience in IT support, systems administration, or infrastructure operations, or both.
• You’ve kept technology humming where the action is, in a fulfillment center, distribution center, warehouse, manufacturing facility, or similar operational environment.
• You’re the go‑to troubleshooter when Zebra printers and scanners, Lenovo laptops, or Windows operating systems act up.
• You know your way around DHCP, DNS, Active Directory, and TCP/IP…