Senior​/Lead Site Reliability Engineer

Position: Senior / Lead Site Reliability Engineer
At Zelis, we Get Stuff Done. So, let’s get to it! A Little About UsZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview Zelis is seeking a highly skilled and experienced Senior / Lead Site Reliability Engineer (SRE) to join our Site Reliability Engineering team.

This role is ideal for a technically strong, automation-focused engineer who thrives on solving complex problems, improving production reliability, and building scalable solutions that reduce operational overhead.

The successful candidate will bring deep technical expertise in Power Shell, .NET applications, AWS cloud infrastructure, New Relic, and Splunk, combined with a strong understanding of Site Reliability Engineering principles and modern operational practices.

As a senior technical contributor, you will play a critical role in advancing Zelis's enterprise reliability strategy by improving application performance, strengthening observability, automating operational processes, and partnering with engineering teams to design and maintain highly available, resilient systems.

We are looking for an engineer who goes beyond monitoring systems and responding to incidents - someone who understands how applications work, can diagnose complex technical issues, identifies opportunities for automation, and proactively engineers solutions that prevent incidents before they occur.

This position requires a combination of software engineering expertise, production operations experience, cloud engineering knowledge, and technical leadership.

Key Responsibilities Site Reliability Engineering & Operational Excellence
· Champion Site Reliability Engineering principles and best practices across the Zelis technology organization.
· Establish and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability measurements.
· Identify systemic reliability risks and develop engineering solutions to eliminate recurring operational issues.
· Reduce manual operational toil through automation, self-healing capabilities, and improved engineering practices.
· Collaborate with application development, infrastructure, cloud engineering, and security teams to improve production readiness.
· Drive continuous improvement through measurable reliability, performance, and operational efficiency outcomes.

Automation & Software Engineering
· Design, develop, and maintain advanced Power Shell scripts, automation frameworks, and operational tooling.
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