Deskside Support

Immediate need for a talented Deskside Support . This is a 12 months contract opportunity with long-term potential and is located in Seattle, WA (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job
-25720 Pay Range: $23 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Technical Support:

Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/ desktops.

Cross-Platform Compatibility:
Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.

New Hire Induction:
Ensure active participation in New Hire indication program under the guidance of Open Kyber.

Tech Refresh:
Execute Tech refresh of eligible devices in line with Open Kyber guidelines.

User Training and

Education:

Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage technology effectively and reduce reliance on IT support for common tasks.

System Administration:

Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for performance.

Asset Management:

Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.

Site Support:
Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.

Print Support:
Partner with MFP providers and EPE / Open Kyber engineering to support site print service

Telecom Support:

The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.

Hardware procurement:

Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.

Proactive Tech Refresh:

Forecast of tech refresh count and socialize with Open Kyber leadership, must monitor the performance of hardware and recommend upgrades as necessary to ensure that it meets the organization's evolving needs.

User Onboarding ::

Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process actively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.

User Offboarding/Terminations:

Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets),System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.

Asset Reconciliation:

Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools Based on established procedure in Open Kyber

Incident Management:

Responding to and resolving IT incidents reported by end users, as per established processes at Open Kyber.

Application Support:
Should have knowledge or willingness to be trained on responding to issues related to Enterprise and…