Senior Knowledge Manager - ITIL, ServiceNow, Enterprise KM
Listed on 2026-11-05
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IT/Tech
IT Business Analyst, IT Project Manager, IT Support, IT Specialist
DMI is seeking an experienced Senior Knowledge Manager in Atlanta to lead enterprise knowledge management initiatives across IT ops. You will govern documentation standards, establish governance for knowledge articles, and drive improvements in first‑call resolution and self‑service adoption.
You will collaborate with Service Desk, Infrastructure, IAM, and Engineering teams to optimize knowledge processes, foster continuous learning, and ensure compliance with IT governance policies.
We invite applications for the Senior Knowledge Manager - ITIL, Service Now, Enterprise KM position located in Atlanta, GA, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Knowledge Manager - ITIL, Service Now, Enterprise KM role in the description above.
We appreciate your interest in this position.
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