ERP​/CRM Configuration SME

We are looking for an ERP/CRM Configuration SME to provide hands-on support for reporting, dashboard administration, and data oversight in Atlanta, Georgia. This Long-term Contract position will help keep sales and executive reporting reliable, timely, and actionable while business intelligence needs continue to evolve. The role will work closely with cross-functional partners to manage reporting requests, improve dashboard performance, and contribute to the buildout of reporting assets in a Databricks-based environment.

Responsibilities:
• Coordinate incoming Salesforce reporting requests, clarify business needs, and prioritize work based on urgency and impact.
• Maintain account and opportunity data processes to support accurate pipeline visibility and dependable reporting outputs.
• Oversee dashboard health, underlying datasets, and data integrity to ensure reporting remains consistent and trustworthy.
• Collaborate with Revenue Operations, IT, and Engineering teams to resolve reporting issues and deliver practical enhancements.
• Review existing reporting assets to determine which dashboards and metrics should be addressed first for migration or rebuild efforts.
• Create, test, and refine dashboards in the target analytics environment, validating results against source data and stakeholder expectations.
• Track reporting performance and identify opportunities to simplify processes, strengthen governance, and improve usability for business users.