Platform Analyst

Description

Platform Analyst
Location: Greater Atlanta Area

About the Role

Layer Cake is seeking a Platform Analyst to support the accurate execution of internal platform operations. This role is responsible for ensuring systems are correctly configured, permissions are properly assigned, new customers are onboarded according to established standards, and internal platform health is maintained.

The Platform Analyst performs process-driven technical work that requires precision, consistency, and thorough documentation. The role operates within established standards and procedures, with decisions outside those guidelines escalated to the Platform & Security Supervisor or CTO.

Key Responsibilities

• Execute new customer onboarding workflows across internal platforms according to established standards and checklists.
• Provision and configure user accounts, licenses, and access in Microsoft 365, Entra , and associated tools.
• Validate that onboarding tasks are completed accurately and confirmed before close-out.
• Coordinate with Service Delivery and Sales teams to ensure onboarding timelines are met.

• Maintain accurate user permissions and role assignments across internal platforms in accordance with access control standards.
• Process user lifecycle requests, including new hires, transfers, and terminations, following established joiner/mover/leaver procedures.
• Perform routine platform configuration tasks using documented runbooks and standards.
• Validate configuration accuracy after changes.

• Perform scheduled platform health checks and configuration audits according to established procedures.
• Identify and document deviations from configuration baselines and elevate findings to the Platform & Security Specialist.
• Maintain accurate records of platform state, license counts, and user inventory.
• Support access review processes by producing accurate user and permission reports on schedule.

• Manage and resolve internal platform tickets within established service-level agreement (SLA) targets.
• Triage incoming platform requests, resolving issues within the role's scope and escalating requests that fall outside it.
• Maintain clear ticket documentation, including steps taken, outcomes, and required follow‑up.

• Document all completed work in the appropriate system of record.
• Maintain accurate platform inventory, license records, and configuration logs.
• Identify documentation gaps or outdated runbooks and flag them to the Platform & Security Specialist.
• Execute assigned work with precision and thoroughness, prioritizing accuracy over speed.
• Escalate promptly when a request falls outside established procedures or requires additional judgment.
• Maintain a consistent, process-driven approach to platform tasks.

Required Qualifications

• 2+ years of experience in IT administration, help desk, or systems support roles.
• Working knowledge of Microsoft 365 administration, including user management, licensing, and basic configuration.
• Familiarity with Entra  (Azure AD) user and group management.
• Strong attention to detail and a process-first approach to technical work.
• Ability to follow documented procedures precisely and elevate appropriately when work deviates from established procedures.
• Clear written communication skills for ticket documentation and status updates.

Preferred Qualifications

• Experience in a managed service provider (MSP) environment, with exposure to multi-tenant platform management.
• Familiarity with professional services automation (PSA) or ticketing platforms, such as Connect Wise Manage or equivalent.
• Microsoft 365 Fundamentals (MS‑900) certification or equivalent.
• Experience with onboarding checklists and structured IT provisioning workflows.

Compliance and Regulatory Certifications

Layer Cake serves clients in regulated industries that require personnel to hold specific compliance certifications before accessing their environments.

This role is responsible for ensuring that team members assigned to regulated client environments hold and maintain the required certifications. Familiarity with the following compliance frameworks is expected, and personal certification may be required based on client engagement or escalation involvement:

• CJIS Security Awareness Certification
• Cybersecurity Maturity Model Certification (CMMC)

Willingness to obtain and maintain required compliance certifications is expected.…