Strategic Knowledge Manager: ITIL & ServiceNow KM

DMI (Digital Management, Inc.) in Atlanta, GA, is seeking a Senior Knowledge Manager to lead enterprise knowledge management initiatives and governance. You will drive knowledge-sharing practices, ensure high-quality technical documentation, and improve service delivery across IT operations.

Responsibilities include establishing standards for articles and SOPs, collaborating with Service Now admins, and developing metrics to measure content impact and continuous learning across the organization.

We invite applications for the Strategic Knowledge Manager: ITIL & Service Now KM position located in Atlanta, GA, United States.

We appreciate your interest in this position.

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This posting is for the Strategic Knowledge Manager: ITIL & Service Now KM role at DMI (Digital Management, Inc.), based in Atlanta, GA, United States.