IT Support Analyst

Join an established organization with a nationwide presence supporting field operations, corporate offices, and multiple business locations.

Collaborative IT team focused on providing reliable technical support and maintaining efficient day-to-day operations.

Serve as the primary on-site IT resource for assigned locations, partnering with local leadership and broader IT Operations teams.

Customer-focused environment emphasizing responsiveness, accountability, and continuous improvement.

On-site position supporting assigned office locations.

Up to 10% nationwide travel to support office setups, relocations, and closures.

Participation in an after-hours and weekend on-call rotation required.

Opportunity to take ownership of IT support operations across assigned locations.

Hands-on exposure to desktop support, networking, endpoint management, mobile devices, and IT security.

Collaboration with IT infrastructure, security, asset management, and operations teams.

Career growth opportunity with a defined progression into an IT Support Lead position.

Exposure to a variety of technical environments, supporting both corporate and field-based employees.

Serve as the primary point of contact for IT support at assigned locations, managing incidents and service requests through resolution.

Troubleshoot hardware, software, network connectivity, and application issues across desktops, laptops, tablets, and mobile devices.

Image, configure, deploy, and maintain Windows devices, peripherals, printers, and mobile technology.

Provide technical support for Windows 10/11, Microsoft 365, Active Directory, Entra , and mobile device management platforms.

Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and wired connectivity.

Support iOS and Android devices, including mobile device setup, configuration, and troubleshooting.

Assist with conference room technology, video conferencing systems, AV equipment, and meeting setups.

Partner with IT Asset Management to track hardware inventory, equipment assignments, transfers, and disposals.

Coordinate with infrastructure, security, and other IT teams to resolve escalated technical issues.

Ensure devices comply with company security standards, including encryption, endpoint protection, patching, and MDM enrollment.

Maintain accurate service tickets, troubleshooting documentation, and knowledge base articles.

Deliver responsive customer service while meeting established SLAs and performance metrics.

Minimum of 1 year of hands-on IT Service Desk, Desktop Support, or Deskside Support experience.

Associate's degree in Computer Science, Information Technology, or equivalent practical experience.

Experience troubleshooting Windows 10/11, Microsoft 365, and common enterprise applications.

Working knowledge of Active Directory, Microsoft Entra , and mobile device management.

Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, switches, and wireless connectivity.

Experience installing, configuring, and troubleshooting desktops, laptops, printers, scanners, and peripheral devices.

Familiarity with software installation, device imaging, patching, and endpoint security.

Strong troubleshooting skills with the ability to independently diagnose and resolve technical issues.

Excellent customer service, communication, and organizational skills.

Ability to manage multiple support requests, prioritize issues, and maintain accurate ticket documentation.

Willingness to travel up to 10%, participate in an on-call rotation, and lift up to 50 lbs.

CompTIA A+ or additional Microsoft/CompTIA certifications.

Experience with Microsoft Intune, SCCM, or Configuration Manager.

Experience supporting Apple iPhones, iPads, and other mobile devices.

Previous experience supporting multiple office locations or executive-level employees.

Experience with conference room AV systems, printers, scanners, and multifunction devices.