Technical Operations Supervisor

VITEC is a global leader in IPTV, video streaming, and digital signage solutions that help organizations use video to inform, engage, and evolve. The company designs and manufactures advanced hardware and software for video encoding, decoding, transcoding, archiving, and IP streaming. Its end-to-end platforms enable customers to capture TV and video from any source and securely deliver content to any connected device, across sectors such as corporate, broadcast, hospitality, government, and military.

Headquartered in Paris, France, VITEC operates across the Americas, Europe, the Middle East, Africa, and Asia Pacific. VITEC is also committed to sustainability and is recognized as the first Zero Carbon MPEG company, supporting environmentally responsible video solutions.

Senior Logistics Manager

Operations

Atlanta GA

Position requires periodic travel, within the USA.

The Technical Operations Supervisor is a full-time, on-site role based in Atlanta, GA. This position oversees day-to-day technical operations related to video, IPTV, and cable television services, ensuring systems run reliably and efficiently. Responsibilities include supervising technical staff, coordinating workloads, monitoring performance metrics, and resolving operational issues that impact service quality and customer satisfaction. The supervisor will collaborate with cross-functional teams to support installations, maintenance, troubleshooting, and continuous improvement of operational processes.

The role also involves documenting procedures, enforcing compliance with company standards, and providing regular reporting to management on operational status and service outcomes.

• Candidates should possess strong Technical Operations skills, including understanding of IPTV, video streaming, and cable television infrastructure.
• Candidates should possess Supervisory Skills and experience leading technical teams, including coaching, scheduling, and performance management.
• Candidates should possess Operations Management abilities, including process optimization, workflow coordination, and adherence to service-level targets.
• Candidates should possess experience with Cable Television or related broadcast/proAV environments, including system maintenance and troubleshooting.
• Candidates should possess a focus on Customer Satisfaction, with demonstrated ability to manage service issues, communicate clearly, and maintain high-quality support.
• Additional beneficial qualifications include familiarity with IP networking, digital signage systems, and video encoding/decoding technologies.
• Strong analytical, organizational, and communication skills, with the ability to work collaboratively in a fast-paced technical environment.
• Relevant technical degree or equivalent professional experience in broadcast engineering, IT, or telecommunications is preferred.