Claim Director​/Team Lead-Commercial Auto​/Trucking Major Case Unit

Claim Director/Team Lead – Commercial Auto/Trucking Major Case Unit

Join to apply for the Claim Director/Team Lead-Commercial Auto/Trucking Major Case Unit role at RLI Insurance Company
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We’re not like other insurance companies. From our specialty products to our business model, our culture to our results – we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar – a testament to our culture and the validation of our reputation as an excellent underwriting company.

• Develop and implement training of Technical Claim Managers and Technical Claim Directors.
• Oversee the handling of potential high‑exposure, complex bodily injury claims across all 50 States and Canada. Responsible for all aspects of claim‑handling, including fact investigation, claim evaluation, and litigation management.
• Effectively investigate and analyze complex coverage issues and write coverage letters as appropriate.
• Develop and implement claim resolution strategies, including independent handling of mediations and trials in complex claims.
• Select, retain, and direct appropriate defense counsel on litigated cases.
• Collaboratively communicate with Underwriting on developments that may impact their respective product lines.
• Handle special projects and other duties as needed.

• Typically requires a Juris Doctorate with 5+ years of transportation/insurance defense litigation experience or a bachelor’s degree in business administration, insurance, or a related field and 8 or more years of relevant legal or insurance related experience.
• Claim handling and leadership experience in trucking, bus and/or commercial auto claims or litigation is preferred.

• Ability to manage and develop a team of highly skilled claim professionals to ensure increased performance.
• Proactive claim handling, including investigation, attorney management, and resolution.
• Superior written and oral communication skills to work effectively with insureds, underwriters, claimants, and other claims professionals.
• Highly organized and able to prioritize to manage deadlines.

The base salary range for the position is $ – $. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

At RLI, we’re all owners. We hire the best and the brightest employees and allow them to share in the company’s success through our Total Rewards.

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) – automatic 3% company contribution
• Annual 401(k) and ESOP profit‑sharing contributions (Up to 15% of eligible earnings)

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short‑term and long‑term disability benefits

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Our goal is to attract, develop and retain…